Your Opinion Counts: Proposed Majority On-Demand Service
We need your feedback on our proposed on-demand service plan! Recently, we conducted extensive research on how to enhance our services and the research concluded that an on-demand service model is the most advantageous service for both our passengers and agency overall.
We plan to take the final on-demand service plan to our board of directors on April 7. The proposed Via on-demand service will cover areas that are currently served by fixed route and on-demand zones. In some cases, the proposed service will extend beyond our current service structure.
Below are key highlights of how the new on-demand majority service structure will impact other DCTA services:
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Connect Bus: All fixed-route Denton and Lewisville Connect Bus routes will be replaced with Via on-demand service except for Denton Connect Routes 3 and 7.
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Microtransit On-Demand Zones: Lewisville’s Lakeway On-Demand and the DDTC Evening On-Demand Zones will also be replaced with proposed Via on-demand service.
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University of North Texas (UNT) Service: UNT Campus Shuttles and Late-Night Lyft program will remain in place as those services are determined on a contract basis.
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North Texas Xpress: Route 64 will be removed and not replaced as part of the proposed plan.
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Contract City Services: All other non-member city services will remain in place.
Feedback will be collected from April 19 through June 25 in which you can provide feedback online and in-person. We’re estimating to launch the proposed on-demand service on September 6. However, any modifications to our plan could delay the launch date.
Starting April 19, you can visit DCTAFeedback.net to view the service plan, participate in online forums, download helpful resources and more.
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