DallasNow is now available for users to setup an account, view records, submit applications and schedule inspections. DallasNow is a cloud-based system that integrates permitting, planning, platting, inspections and engineering into one platform.  

“This is a very exciting day.  This has been a project in the making for two years. Staff has worked extremely hard on this project to make things come together. We heard from our customers that things needed to be changed, and we have worked to make changes. Some have been steady incremental changes and with DallasNow, this will be a monumental change in the way we will do business with much improved transparency and customer service,” said Emily Liu, Director of Planning & Development.  

What to expect with DallasNow:  

• Improved Public Transparency: Applications can be easily to tracked, both internally and externally to see where a project is in the process, what comments have been made, and what steps remain. Customers receive real-time notifications that include permits, inspection statuses, rezoning application status and itemized fee descriptions.  
• Enhanced Efficiency:  DallasNow automates and digitizes various manual processes, reducing paperwork, minimizing errors, and speeding up workflows.  
• Streamlined Process: DallasNow enables online applications, electronic plan reviews, and automated permit issuance, reducing the need for visits to Dallas Planning & Development offices.  
• Integration and Collaboration: DallasNow integrates with other systems to provide a comprehensive platform for managing land-use activities. It enables collaboration between different divisions and departments to streamline the entire cycle. 
• Digitization: DallasNow is allowing us to move from paper to digital for applications for certain types of applications including zoning and platting.  

“This will be a learning curve for all of us, but the Planning & Development team will be right here to assist and guide our customers,” said Vernon Young, Deputy Director of Planning & Development. To assist customers, we have several resources: 

• Online videos including short sneak peek videos and extended videos with step-by-step instructions. 
• From May 5 through May 16, open house sessions will be held with hands-on support to assist customers with setting up new accounts and navigating DallasNow. These sessions will be held at Oak Cliff Municipal Center from 8 – 11:30 a.m. and 1:30 – 4:30 p.m. 
• Self-serve stations setup in our Permit Center at Oak Cliff Municipal Center during regular business hours.  

 To learn more about DallasNow, visit https://Dallas.gov/DallasNow.