Dallas – The City of Dallas Department of Transportation has issued permits to three companies to offer for rent shared dockless vehicles for the 2024-2025 permit cycle, which began on May 24, 2024, and ends on May 23, 2025. Two companies, Bird (blue and grey vehicles), and Lime (green and white vehicles), had their permits renewed and will continue to operate in the City of Dallas. New to the City since the 2023 program relaunch is scooter company Spin (orange and black vehicles).
Residents may report any issues to Dallas 311 by calling 311, requesting a service online, or by using the Dallas 311 app.
Residents may also reach out directly to each company’s respective customer service lines:
Bird: Blue and Silver Vehicles
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Phone: 1-866-205-2442
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Email: hello@bird.co
Lime: Green and White Vehicles
- Phone: 1-888-546-3345
- Email: support@li.me
Spin: Orange and Black Vehicles
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Phone: 1-888-249-9698
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Email: support@spin.pm
Each company is allowed to deploy up to 500 devices at service launch, with the potential for that number to increase incrementally every three months. Companies are required to comply with the City’s scooter and electric bicycle parking regulations, which include no-ride zones, slow-ride zones, and requirements for proper parking. Companies interested in applying for a future permit cycle may do so beginning early 2025.
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