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DALLAS - The State of Texas is providing financial assistance for utility bills to qualified, low-income homeowners and renters through the Low-Income Household Water Assistance Program (LIHWAP) and the Low-Income Home Energy Assistance Program (LIHEAP).
The Texas Utility Help program, initially set to close Sept. 30, has been extended to Dec. 29, 2023. Eligible expenses include electricity, gas, propane, water and wastewater fees. Customers who meet the income criteria and other eligibility requirements can apply for bill payment assistance grants through texasutilityhelp.com.
Dallas Water Utilities (DWU) partnered with the State of Texas and Dallas County on the programs administered by the Texas Department of Housing and Community Affairs (TDHCA). Qualified customers may receive up to the total amount due to reconnect water service, avoid disconnection or to pay a current or future bill.
Applicants may apply for the program at texasutilityhelp.com or by calling (855) 566-2057, Monday through Friday from 8 a.m. to 6 p.m. Assistance is available in multiple languages.
Dallas Water Utilities (DWU) continues to encourage customers to call DWU Customer Service at 214-651-1441, Monday through Friday from 8 a.m. to 5 p.m. to set up a payment plan to avoid late fees and water disconnection. Staff is available to assist DWU customers with developing a payment plan that fits their budget. Our goal is to help customers to maintain this essential service and help in any way possible during this period of hot temperatures and low precipitation.
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