911 calls are being entered into the Computer Assisted Dispatch (CAD) system. DPD has been dispatching automatically since Monday and DFR is routing calls for automatic dispatch where available. Progress continues while vehicles aren’t out on calls.  

311 encourages residents to call 311 directly while the OurDallas app and website are still limited in functionality.  

Dallas Water Utilities (DWU) payment systems are working. Meter reading software is impacted, so usage may be estimated this month, but subsequent bills will ultimately be updated to reflect actual usage and amount owed, if any, once meter reads are again available. For questions or assistance please call (214) 651-1441 or visit the City Hall lobby 8 a.m. through 5 p.m. Monday through Friday.  

Municipal Court is open to provide general citation information and accept customer documents in person. However, the Municipal Court cannot accept payments in person, online, or by phone.  There are no court hearings, trials, or jury duty until further notice. All cases scheduled during this outage will be reset. Updated court dates will be mailed to the address the court has on file. Citation payments due while the Municipal Court system is down will be accepted after service is restored. You can also mail in any payments, requests, or documents.  

Library – Most public computers are down. Call your location before visiting. WiFi is available for customers bringing their own devices. The catalog is down, but materials can still be checked out manually. Materials cannot be checked in, so customers are asked to hold on to their checked-out items, even if they are due. The library does not charge late fines. Ebooks, e-audiobooks, magazines, movies and music are available through the Overdrive and Hoopla services. 

Development Services is currently accepting payments and issuing permits. The next Pop-Up Permit Saturday event is 8 a.m. to 2 p.m. Saturday, May 20 at the Oak Cliff Municipal Center, 320 East Jefferson Blvd. Dallas, TX 75203.