Action Required - Notification of Interruption of Payment Card Services and Contract Close-out with JPMorgan!

Texas Comptroller of Public Accounts sent this bulletin at 07/07/2011 11:07 AM CDT

The expiration date for the contract extension of the payment card services contract with JPMorgan is Aug. 31, 2011.  During the next two months, entities with existing accounts must do the following:

  • reconcile their debit and/or credit balances in full for all opened and closed accounts
  • close all opened accounts by notifying JPMorgan
  • finalize any remaining transition activities

The Comptroller has extended the payment card services contract with JPMorgan several times beyond its original term to provide additional time for state entities to complete their transition activities to the new payment card vendor, Citi.  As a condition to accept extensions well beyond the term of the original contract, JPMorgan has the contractual authority to cancel cards when balances go unpaid after 45 days past the cycle date.

Below is a schedule of when the full balance must be paid to prevent closure of your account:

Monthly Statement

Procurement Card

Travel Card

May 2011 statement

Jun. 20 

Jun. 25

June 2011 statement

Jul. 21

Jul. 25

July 2011 statement

Aug. 20

 Aug. 26

August 2011 statement

Sept. 20

Sept. 25

At this time, for those state agencies that have recently experienced an interruption to their payment card services, the Comptroller can offer two solutions: paying off existing balances or issuing purchase orders for purchases until transition to the Citi cards can be completed.

If you have made a payment, you can confirm its posting by reviewing your account statements in SDOL or Pathway Net.  If you have specific questions regarding your statement balance, or your records indicate a billing error, please contact any member of the JPMorgan Client Relations team:

Program Coordinator Team

1-888-508-9758

Sue Jarrett/Roxanna Villa

ccs-public-sector@jpmchase.com


Relationship Manager Team

1-800-992-7169

Angela McAdoo

angela.mcadoo@jpmorgan.com

Ladette Williams

ladette.harris-williams@chase.com

Toinette Miller

toinette.a.miller@jpmchase.com