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Memphis is the Mission: A Strategic Reset for a Stronger Memphis
Coming off the approval of our FY26 budget and the most significant structural changes to city government in recent memory, I brought my executive team together for a strategic planning session — not as a routine exercise, but as a deliberate move to refocus, realign, and recommit to the outcomes our residents expect and deserve. This wasn’t just a retreat. It was the opportunity for a reset and refocusing on the work that will result in a better Memphis for all.
My goal was to strengthen the systems that support an urgency around doing the work. I want us to be better, faster, and to deliver results with more impact in every neighborhood.
 Memphis doesn’t have time for silos, slow systems, or vague plans. Our residents are counting on us to solve problems, clean up neighborhoods, support young people, and create the kind of city where everyone has a path to thrive. That takes more than vision — it takes coordination, urgency, and a team that knows exactly what winning looks like.
That’s what this reset was about.
We took a hard look at how we’re structured, how we communicate across divisions, and how we can give our department leaders the authority and clarity they need to deliver results on the ground. Because when leadership is aligned, outcomes improve — not just internally, but citywide.
 Trash collection is one area where we know we must do better, and we’re making it a top priority. We’re evaluating every aspect of our solid-waste systems to identify smarter strategies, deploy resources more effectively, and leverage innovation to improve reliability and service quality. We want to ensure that trash pick-up reflects the level of care and efficiency every neighborhood deserves.
We’ve already taken major steps:
- The creation of the new Division of Community Enhancement is a direct result of this push. Led by Melanie Neal, a seasoned operational leader, this division brings together services that touch every neighborhood, from blight and code enforcement to beautification and community cleanup. It’s about making Memphis cleaner, faster. And we’re now better equipped to do it.
- We confirmed Justice Bolden as Director of Memphis Parks, a proud Memphian with national experience in youth development, outdoor recreation, and community programming. His focus is on equity, operational excellence, and activating parks as pillars of public health and connection.
- We also confirmed Suzy Hollenbach as Director of Memphis Animal Services, a bold and compassionate leader with deep roots in community advocacy. She’s reform-minded and results-driven, and she’s bringing new life and trust to one of our most vital city services.
- And to ensure long-term planning leads to real results, we appointed John Zeanah as Chief of Development and Infrastructure, a new cabinet-level role focused on aligning four critical departments: Planning, Housing, Public Works, and Engineering. Appointing John to this key position will allow us to streamline big projects, cut through red tape, and build smarter and faster, because infrastructure is only valuable when it meets people’s needs.
These aren’t cosmetic changes. They’re designed to deliver.
At the core of this reset is a belief that structure shapes outcomes. That when you empower leaders, break down barriers, and hold teams accountable to real goals, government moves differently. It moves with purpose.
Our message to the residents of Memphis is simple:
We hear you. And we’re organizing around what matters.
 We’re committed to showing real progress, in your neighborhood, on your block, in your day-to-day life.
This is the work of the Era of Yes:
- We are not just saying we believe in a better Memphis; we are building one.
- We are not just promising equity; we are designing systems that deliver it.
- We are not just responding to issues; we are designing systems to anticipate, align, and accelerating our progress as we solve them.
This reset wasn’t the end of the work. It was the spark.
And now it’s time to execute together
Good News!
   Do you have good news to share? We would love to share it! Send us a note at goodnews@memphistn.gov
Track Our Progress
The linked reports below provide evidence to support our public safety strategy and our work to ensure municipal fiscal responsibility. These dashboard provides a quick overview, with the ability to dive in deeper to neighborhoods and divisions. Both dashboards updates daily.
 SAFER COMMUNITIES: For more info on how to use the safer communities dashboard, go here. Or for the whole dashboard, go here. FINANCE TRACKER: For more info on how to use the finance tracker dashboard, go here. Or for the whole dashboard, go here.
Our Blight Strike Team worked in the following zip codes this week: 38103, 38107, 38111, 38112, 38114, 38122
In the Know:
New Property Tax Payment Platform Now Live. Starting January 1, 2025, the City of Memphis has transitioned to a new and improved online platform for property tax payments. You can now pay your bill at memphis.paytntaxes.com using a simpler, more user-friendly system. Prefer to pay in person? Visit participating Kroger, CashSaver, Superlo Foods, or Gordin’s Butcher Shoppes with a copy of your bill. (Please note: In-store payments may include additional fees.) Questions? Call (901) 522-1111.
Apply for Memphis Academy of Civic Engagement. The Memphis Academy of Civic Engagement (MACE), is a FREE multi-week course designed to deepen your understanding of local government and empower you to serve your community. MACE helps residents become active participants in shaping Memphis. Applications for the Fall 2025 cohort are now open through August 12. Selected applicants will be notified by August 22. Learn more and apply here.
To report concerns related to property violations, potholes, and trash, click the link here or call 311 to speak to a live agent.
Social and Community Engagement:
Memphis Backpack Giveaway. Join The DREAMS Foundation and The City of Memphis for the 7th Annual Backpack Giveaway next Saturday, July 26, from 11am to 2pm at Tiger Lane. Families can enjoy music, activities, and community while students receive free backpacks and school supplies to get #DayOneReady. Don’t miss this day of impact and celebration! See more and share here.
Back to School Jamboree. Summer may be winding down, but we're still celebrating! Get ready to head back to school with Memphis Public Libraries! This weekend, our Cherokee Branch Library celebrates 50 years of service with a Back to School Jamboree! There’ll be food, crafts, games, story times, and much more. Join the fun! See full details here.
Comic Con Vendors Needed. Play Your Park is looking for artists, creators, collectors, and pop culture vendors to participate in our first-ever Comic Con in the Park! The deadline to register is September 26. Want to showcase your talents and/or promote your business? See more details and share here.
Trolley Night. Get ready for Memphis’ longest running street festival happening TONIGHT! Head down to South Main for a night of open houses at shops and galleries, live music, exclusive food, and drink deals from local restaurants and bars all night long! Explore the fun happening downtown! See more details and share here.
Stay Connected:
Students from Mitchell High School, alongside Mayor Paul Young and the Memphis Police Department, rolled up their sleeves to make a difference in Walker Homes.
This community cleanup, powered by the Memphis City Beautiful Commission, wasn’t just about picking up trash—it was about building pride, connection, and a cleaner future for our neighborhoods.
Thank you to everyone who showed up and showed out for their community.
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