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Weekly Talent Tips - May 23, 2024 |
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 Turning Disagreements into Opportunities
This week's CourseCloud courses are selected to enhance your conflict resolution and communication skills, focusing on turning difficult conversations into productive and positive interactions. You'll learn techniques to handle the initial moments of a conversation effectively, set the right atmosphere, and build rapport through mirroring and strategic language use. By the end, you'll have the confidence to manage challenging interactions, resolve conflicts, and maintain a positive work environment. Start exploring now!
Should you encounter any issues with your CourseCloud account, reach out to Anita Vue directly for assistance. Contact her via email at anita.vue@ci.stpaul.mn.us or by phone at (651) 266-6523.
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Creating the Right Atmosphere for Difficult Conversations
Publisher: Management Pocketbooks
Course Length: 13 mins
The success of difficult conversations often hinges on the first few moments. This course will teach you how to create the right atmosphere, identify your conflict style, plan your approach, and use mirroring to build rapport. By the end, you'll gain confidence in handling difficult conversations. This course is part of the Tackling Difficult Conversations Pocketbook series, offering tips and techniques for discussing tough issues and managing emotions tactfully.
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Using Communication to Resolve Conflict
Publisher: Axonify
Course Length: 7 mins
The language we use (or don't) can significantly impact a situation and quickly diffuse or escalate it. Learners are taught strategies to help successfully resolve conflicts, build stronger relationships, and maintain a positive work environment.
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How to disagree productively and find common ground | Julia Dhar | TED Talk
Publisher: TED
Course Length: 15 mins
This TED Talk on communication, listening and conflict resolution in the workplace shares three techniques on "How to disagree productively and find common ground." Disagreements can help people grow and develop valuable persuasion and negotiation skills, says Julia Dhar. Learn how we can reshape the way we talk to each other, so we can communicate and collaborate better with others. Dhar explains the structure of a productive disagreement and how we can harness its energy to find innovative solutions.
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