 Customer Satisfaction Survey a Success
Thank you to the almost 600 City of Saint Paul employees who completed the OTC Customer Satisfaction Survey. We received valuable feedback from people from every department including over 775 comments throughout the survey. Stay tuned for a full report with the specific lessoned learned and action items OTC is taking to address your concerns.
Open Information St. Paul makes data dynamic, relevant and user-friendly
We recently launched our open data portal, Open Information St. Paul, with the aim of providing an open data site that is dynamic, relevant and user-friendly. This allows residents, business and employees to access public information to facilitate transparency and knowledge. This work was recently highlighted in an article in by the Sunlight Foundation.
New Phones Coming
In January, OTC began a telephone replacement project that will modernize phone capabilities for most city workers. This new system will extend the existing Microsoft Skype for Business capabilities to include the ability to make and receive phone calls.
The new system will extend the city’s communication and collaboration abilities by leveraging existing Microsoft Skype for Business capabilities to include the ability to make and receive phone calls. There are many new features the phone system will have, including:
- Caller ID
- Redial last number
- “Missed call” and “recent call” logs
- A unified messaging system with enhanced voice mail features
- Call forwarding – You can forward calls to your current location if you're traveling or working from home, or route calls automatically to a coworker if you're out of the office.
- Simultaneous ring – You can set your incoming calls to simultaneously ring your phone and another number or contact.
This new phone system directly affects those in City Hall, City Hall Annex, Police Headquarters or any other city phone numbers starting with “651-266”. However, even though you may not have a 266 phone number, you will still see benefits from the new phone system. The primary benefit is the ability to dial-in to Skype online meetings from a telephone; currently only PC-to-PC audio is allowed. When complete this project will migrate over 2,000 phone numbers to the new Skype for Business (SfB) phone system.
OTC will begin deploying to early adopters starting in March 2017. Then starting in May/June the remaining phone numbers will be migrated with completion by the fall of 2017.
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