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Signing up for water bill assistance prevents a shutoff and penalties on a past-due water bill.
Book a 20-minute virtual appointment today to get one-on-one help with Philadelphia Water Department (PWD) Customer Care Representatives via Zoom this Wednesday, August 13, 4:00 p.m. – 8:00 p.m.
*Please note: If the water bill is not in your name, and you do not live in the property, you will not be eligible for this clinic.
Appointments are now available. Click the link to book a time slot:
After you sign up, appointment details will be sent to your email address the day before your virtual appointment. Appointments are limited – so register today!
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For your virtual appointment, make sure you have clear photos of your:
- Photo I.D. showing your current address
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Current Proof of Residence (1 recent utility bill - other than your water bill showing your current address)
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Current Proof of Income (Last 30 days for you and everyone in your household over 18)
If you're facing an immediate shutoff and there are no appointment slots left, or if you have any questions, email Michelle.Bailey@phila.gov.
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About Us: The Philadelphia Water Department supplies drinking water, wastewater, and stormwater services to customers within the City of Philadelphia. The Department also has one wholesale water contract and 10 wholesale wastewater contracts with entities outside the City. Learn more at water.phila.gov. |
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