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The Tiered Assistance Program (TAP) helps eligible low-income customers pay reduced bills. Because these customers pay lower bills, every year we must account for the decrease in revenue against our estimates.
What is TAP-R? TAP-R stands for Tiered Assistance Program Rate Rider. As part of the process to set water rates, the Philadelphia Water, Sewer, and Storm Water Rate Board takes a close look at the financial impact of customer assistance discounts on revenue.
The Rate Board makes sure this process is transparent. They invite you to attend and participate in the public hearing for the 2025 TAP-R Reconciliation Proceeding on Thursday, May 8, at 9 a.m. This hearing is open to the public and will also be available remotely via Zoom.
Registration is not required to attend. Instructions for joining the hearing online or by phone are on the Rate Board's website.
On March 31, 2025, the Philadelphia Water Department (PWD) filed an Advance Notice of proposed changes to its TAP-R Surcharge. The Rate Board expects to issue a decision in this 2025 TAP-R Reconciliation Proceeding by mid-July 2025.
Public participation is encouraged
Comments for this hearing will be focused on the impacts of the Tiered Assistance Program. We encourage anyone who wants to speak at the hearing to email WaterRateBoard@phila.gov by May 7, 2025, at 4:30 p.m. Please include:
- Your name
- The hearing you wish to attend
- Your email address or call-in phone number
No one will be denied the opportunity to testify.
Members of the public can also submit written comments through May 13, 2025. Please include your name in your comment. Submissions can be sent to WaterRateBoard@phila.gov or mailed to:
Philadelphia Water, Sewer & Storm Water Rate Board
c/o City Law Department
1515 Arch Street, 17th Floor
Philadelphia, PA 19102
Instructions for joining the hearing online or by phone are on the Rate Board's website. For more information, questions about the hearing schedule and procedures, or special assistance for disabilities, please email WaterRateBoard@phila.gov.
More resources
Community Legal Services, such as Public Advocate, offer free resources to support public input. This includes assistance for those who may have difficulty participating in the virtual or telephonic hearing.
Email publicadvocate@clsphila.org or call (215) 227-9988 for information or assistance.
You are supporting your city
We want to make sure water is affordable for all customers, especially the thousands of households in Philadelphia with incomes at or below the Federal Poverty Level. When everyone can pay their bill, it allows us to keep providing water services for our homes, businesses, and communities.
We use the money from your bill to fund the crucial projects necessary to keep Philadelphia running. See how you're supporting your city and find out how our work can impact your neighborhood.
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