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Behind on your water bills? Tiered Assistance Program (TAP) can help. Thanks to TAP, thousands of low-income Philadelphia households can afford their monthly water bills, and you can benefit too.
Customers enrolled in TAP can work toward Debt Forgiveness. Debt Forgiveness is a great service if you have a larger balance on your account. Remember, paying any part of your bill will help pay down debt.
When you enroll in TAP:
- Your monthly water bill will be the same amount. Your bill will be based on your household income, not your water usage. This does not apply to additional service charges, like HELP loans
- Your back debt is paused as you pay each bill. You start eliminating your back debt with your first bill payment.
- After you pay 24 consecutive TAP bills on time, your debt, including existing charges, could be erased.
Explore the benefits of TAP
If you want the benefits of Debt Forgiveness, you first need to be enrolled in TAP. It is easy to apply, and there is one application for all assistance programs.
Who qualifies for TAP? Any water customer who meets the program’s income requirements can apply for TAP. You do not need to have a delinquent water account to qualify.
What if I am already enrolled in TAP? You are already protected from penalties and shutoffs. You also have added benefits such as free water conservation services to make repairs or replace fixtures. Remember, once enrolled, you need to recertify within three years of your enrollment to keep your information up to date. Keeping your information accurate could lower your bill.
Limited time grant to eliminate debt
The Pennsylvania Homeowner Assistance Fund (PAHAF) is a housing-related grant program that provides financial assistance to homeowners for qualified expenses. PAHAF helps you address payment delinquency and avoid unfortunate outcomes like default, foreclosure, or displacement. Apply soon since funding is limited.
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