Live: Ask Questions About Help with Philly Utility Bills!
Why wait for shutoffs to resume? You could be saving money on water bills right now.
Join us Monday November 23 at 6 p.m. for a special Facebook Live Town Hall and hear from a Philadelphia Water Department customer assistance expert as well as PECO and PGW reps!
This live Q&A presentation is being hosted by Philadelphia City Council At-Large Rep. Kendra Brooks to walk you through enrollment in cost-saving programs like LIHEAP and our special hardship discount just for Philadelphia water customers.
Register now to get your questions answered about the moratorium on utility shutoffs, LIHEAP, and other low-income bill pay programs. Customers are also encouraged to submit a question ahead of the live event:
Worried About Water Shutoff?
Due to ongoing economic hardship created by the COVID-19 pandemic:
- We will not shut off customers unable to pay water bills until April 1st, 2021.
- Penalties and fees on delinquent accounts are waived until further notice.
However, all account holders are still required to pay their bills and your past-due total will continue to grow with each missed payment.
Don't wait until you have a big debt and face shutoff this spring. Please get in touch right away to learn about:
- Discounted rates through assistance programs
- New and expanded payment agreement options
- Debt forgiveness for those who qualify
Don't Wait: Get in Touch Now
Anyone unable to pay should apply for help immediately at phila.gov/waterbillhelp or by calling (215) 685-6300.
Options for help include:
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Assistance: The Tiered Assistance Program allows qualifying customers to get discounted water rates and have past-due bills removed from the collections process. Any customer experiencing special hardship should apply.
- Unexpected medical bills, unemployment, or the death of family members are examples of special hardship. All applications are decided case-by-case.
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Payment Agreements: Customers who do not qualify for assistance should set up a payment agreement by speaking with representatives at (215) 685-6300 between 8 a.m. and 5 p.m. Monday-Friday.
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More help: Due to the number of customers in need, assistance is more flexible than ever. Some customers may have a lower down payment and more time to pay.
If you can, pay your water bill.
Your payments fund all the work and infrastructure needed to keep clean water flowing to your home or business. We’re doing all we can to help, even though COVID-19 has caused serious setbacks.
"We're ensuring people continue to have access to clean water because it is essential to public health. It is critical that customers who can't pay their bill use this extended period of shut-off protection to get in touch with us," says Philadelphia Water Department Commissioner Randy E. Hayman. "We have staff and programs that can help you avoid a big debt once we get through this crisis and shut-offs resume. No one should wait until the last minute."
Pay online free of charge with a checking or savings account. Fees apply for credit or debit card payments.
Tips:
- You’ll need your 9-digit access code from your water bill.
- Write down your credentials and password.
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