Get help applying for lower water bills

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Applying with help map 18.05.23

Did you know community organizations can help you apply for lower water bills?

Thanks to the Philadelphia Water Department's new and expanded assistance programs in Philadelphia, some customers can pay under $20 a month for water.

We work hard to make sure our customers are getting the savings they qualify for, and now we are also offering walk-in help at the Municipal Services Building (MSB) and at over two dozen neighborhood locations where community organization partners are trained to help you.

Map of places that help with applying

You can walk into the MSB (1401 JFK Boulevard, in the Concourse) every Monday, Wednesday and Friday from 9 a.m. to 4 p.m. to meet with Water Revenue Bureau intake representatives who know customer assistance applications inside and out. 

For more info about what kind of help is available at the Municipal Services Building, call (215) 686-6880.

Before you come: Make sure you have the documents you need!

What do I need to apply?

    Tip: Is your money going down the drain?

    Meter location

    If you struggle to pay your water bill, it is extremely important that you make sure you aren't paying for water that's simply going down the drain because of leaks. 

    One of the top reasons for bills that keep climbing, even when it seems like you aren't using more water? A leaky toilet that slowly lets water go down the drain and needs to constantly refill, running up your water meter every hour of the day. 

    Customers who know where their water meter is + how to read it can detect leaks and find the source to save money. We recently met with our partners at Philadelphia Revenue during Infrastructure Week to talk about reading meters and finding leaks:

    Find leaks with your meter