What to Do If You Get This Error
An error message has been appearing from time to time when Rules Coordinators attempt to submit rule filings in the Oregon Administrative Rules Database. The error does not mean the OARD user has done anything wrong. It happens when the Secretary of State’s cybersecurity system interprets certain content as a security risk.
Fortunately, resolving the error is fairly simple. Just email or call us (503-373-0701), provide us with the Support ID number, and we will get the error cleared as soon as possible. The error message will be similar to the one below:
Please
Contact Us
Oregon
Secretary of State applications are currently AVAILABLE, however,
our cybersecurity service, which provides protection for our customers and
systems, has identified a problem that prevents us from completing your
request.
Please contact
the appropriate customer support group from those listed below so that we can
help you complete the request. Please provide the Support ID shown on this
message when you contact us. We apologize for any inconvenience.
Support ID: [number]
Corporation
Division pages Archives
Division pages Elections
Division pages
Contact
Customer
Support
Email
Email
503-986-2200
503-373-0701
503-986-1518
Thank you for your attention to this matter.
Publications Unit,
Archives Division
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