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Dear City of Portland Utility Customer,
Cold overnight temperatures are in the forecast this week. Temperatures are likely to drop below freezing multiple nights in a row.
When temperatures are at or below freezing, water pipes can freeze or break. Burst pipes can cause significant flooding and damage if they are not dealt with quickly.
You can lower your risk by taking steps now to protect your plumbing from cold temperatures and by learning what to do if your pipes freeze or burst.
How to protect your pipes from winter weather
- Leave cabinets open to keep pipes warm.
- Let indoor faucets drip. Moving water is less likely to freeze.
- Disconnect hoses and turn off water to outdoor faucets.
- Cover and insulate outdoor faucets and hose bibs with hose bib covers or with newspaper or rags covered with plastic wrap.
- Use a hair dryer or heat lamp to safely thaw frozen pipes.
- Locate your emergency water shutoff valve now so you can act quickly if your pipes burst or begin to leak.
What to do if your pipes break or leak
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Close your main water shutoff valve. Most shutoff valves are located where the water line enters the house, either at the front of your house where you connect your hose, in the basement near the hot water heater, or inside the garage. Some older homes and manufactured homes do not have water shutoff valves.
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If you can’t shut off your own water, call our 24-hour emergency dispatch line at 503-823-4874 to request an emergency water shutoff.
- After the leak is repaired, customers can request a bill adjustment.
You have received this email because your email address is associated with a sewer, stormwater, and water account. If this email address should not receive utility billing correspondence, please email us at PWBCustomerService@portlandoregon.gov.
Cuando las temperaturas descienden hasta el punto de congelamiento o por debajo de éste, las tuberías de agua pueden congelarse o romperse.
Proteja sus tuberías del clima invernal:
Khi nhiệt độ bằng hoặc dưới mức đóng băng, đường ống nước có thể đóng băng hoặc bị vỡ.
Hãy bảo vệ đường ống nước của quý vị khỏi thời tiết mùa đông:
当温度等于或低于冰点时，水管可能会结冰或破裂。
保护您的水管免受冬季天气影响：
Когда температура опускается до нуля и ниже, водопроводные трубы могут замерзнуть или лопнуть.
Защитите свои трубы от зимней погоды:
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The City of Portland is committed to providing meaningful access. To request translation, interpretation, modifications, accommodations, or other auxiliary aids or services, contact 503-823-7432, Relay: 711.
Traducción e Interpretación | Biên Dịch và Thông Dịch | अनुवादन तथा व्याख्या
口笔译服务 | Устный и письменный перевод | Turjumaad iyo Fasiraad
Письмовий і усний переклад | Traducere și interpretariat | Chiaku me Awewen Kapas
Translation and Interpretation: 503-823-7432, Relay: 711
This email was sent from an unmonitored inbox. Please do not reply. Instead, contact us at PWBcustomerservice@portlandoregon.gov
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