Staying Informed During a Communications Outage: Best Practices for the Public
 SALEM, Ore. — July 10, 2025 — Disasters can damage critical infrastructure, leading to temporary outages in cell service, internet, and power. When communication systems go down, it's vital to be prepared with alternate ways to get emergency information and stay connected. Here’s how you can prepare and respond:
Have a Battery-Powered or Hand-Crank Emergency Weather Radio
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Why it matters: Emergency radios can receive Emergency Alert System (EAS) broadcasts via AM/FM or NOAA Weather Radio frequencies—even when cell towers and the internet are down.
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Note: Emergency radios do not receive Wireless Emergency Alerts (WEA) like cell phones do. Tip: Pre-tune your radio to your local emergency broadcast station (e.g., OPB in Oregon or NOAA frequencies).
Turn On WEA Alerts on Your Phone
- Make sure Wireless Emergency Alerts (WEA) are enabled in your phone’s settings. These alerts include evacuation orders, severe weather warnings, and other urgent notifications.
- WEA messages are sent through cell towers—if cell service is out, WEA alerts will not be delivered. This is why having backup methods like a radio is essential.
Charge Everything in Advance and Have Backup Power
- Charge phones, power banks, laptops, and rechargeable flashlights before fire weather conditions worsen.
- Consider solar-powered chargers or car chargers as backups.
- If you are sheltering in place, a generator (solar or gas powered) is helpful.
Know Your Evacuation Routes in Advance
- Save printed or downloaded evacuation maps in case you can’t access GPS or navigation apps.
- Most mapping services (like Google Maps or Apple Maps) offer the ability to “Make maps available offline.” Download your area in advance so you can navigate even if cell towers or internet access are down.
- When in doubt, call 511 or visit the TripCheck.com if you have cell service.
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Don’t wait for a notification—if you feel unsafe, evacuate early.
Print or Write Down Critical Contacts and Info
- Phone numbers of family, neighbors, and local emergency contacts.
- Address of evacuation shelters, veterinary services (for pets/livestock), and medical facilities.
- Your own emergency plan, including meeting locations.
- Have copies of vital documents in your go-bag and take video of your property (inside and out) for insurance claims later.
If you call 9-1-1 using Wi-Fi calling or a satellite-connected phone (like an iPhone or Android), your location might not be automatically visible to dispatch. Instead, it may rely on the emergency address saved in your phone’s settings.
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Update this emergency address when you travel or relocate—especially in evacuation zones or rural areas.
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Most importantly, always tell the dispatcher exactly where you are—include your address, landmarks, road names, or mile markers to help first responders reach you quickly.
Sign Up for Alerts Before There's an Outage
- Register for OR-Alert and your county’s local alert system.
- Follow your local emergency management officials' and bookmark resources like: oregon.gov.
Prepare for Alert Delays or Gaps
- Know the three levels of evacuation:
- Level 1 – Be Ready
- Level 2 – Be Set
- Level 3 – GO NOW
- If you hear a siren, see a neighbor evacuating, or witness fire behavior increasing—take action even if you haven’t received an alert.
Be Your Own Info Network
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Check on neighbors, especially seniors or those with disabilities.
- Post printed signs with updates for those passing by.
In rural areas, community bulletin boards or fire stations may serve as local information points. Support and Restoration in Progress To help maintain emergency communications during this incident, OEM has deployed eight Starlink terminals under the guidance of ESF 2 and the Statewide Interoperability Coordinator (SWIC). A Public Safety Communications Specialist (Jeff Perkins) has also been deployed to assess connectivity needs on the ground. Starlink terminals are currently supporting the Lake County Emergency Operations Center (EOC), Oregon State Police (OSP), Warner Creek Correctional Facility (DOC), and are en route to provide service to the town of Lakeview, Oregon Department of Human Services (ODHS), and Oregon Department of Transportation (ODOT). OEM's South Cascades Regional Coordinator, Stacey Todd is also on-site supporting the Lake County EOC. Coordination has been strong across local, state, and private sector partners. Update: As of 7/10/25 at 1:47 PM, fiber service has been restored.
Reconnect When Service Returns
- Once communications are restored, check official websites:
- gov/oem
- Your county emergency management page
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TripCheck.com for road conditions
- Share verified info—not rumors—on social media or community pages.
Prepare for Delays in Restoration
- Communication may come back in phases. Damage to fiber lines or cell towers can take time to repair.
- Continue using backup methods and stay alert for updates via radio or in-person notices.
Final Tip:
In an emergency, CALL 9-1-1 to report life-threatening danger, not for general information. Use local non-emergency numbers or go to physical information points if needed. You can find more tips for preparing in OEM’s Be2Weeks Ready toolkit.
It is the mission of the Oregon Department of Emergency Management (OEM) to lead collaborative statewide efforts, inclusive of all partners and the communities we serve, to ensure the capability to get help in an emergency and to protect, mitigate, prepare for, respond to, and recover from emergencies or disasters regardless of cause. OEM prioritizes an equitable and inclusive culture of preparedness that empowers all Oregonians to thrive in times in crisis. The agency leads collaborative statewide efforts, inclusive of all partners and the communities we serve, to ensure the capability to get help in an emergency and to protect, mitigate, prepare for, respond to, and recover from emergencies or disasters. For more information about the OEM, visit oregon.gov/oem. You can get this document in other languages, large print, braille, or a format you prefer. For assistance, email OEM_PublicInfo@oem.oregon.gov. We accept all relay calls, or you can dial 711.
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