Oregon Employment Department's New System
House District 9,
Yesterday, the Oregon Employment Department (OED) launched a new online system for Unemployment Insurance (UI) benefits. The new UI system is Frances Online, the same system already used for employer contributions and Paid Leave Oregon benefits.
The following information is from the Oregon Employment Department:
Action Required for Current Claimants
We are asking partners to help spread the word about what current claimants need to do to use the new system:
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Create a Frances Online account at frances.oregon.gov. If they have an active claim or applied but their claim is still being reviewed, information about their claim will appear in their new Frances Online account. If they have an account in Frances Online because they claimed benefits from Paid Leave Oregon, they do not need to set up a new account.
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File their weekly claim at frances.oregon.gov/claimant. Claimants can now file for the week of February 25-March 2. If they did not file a weekly claim for the week of February 18-24 and they are seeking benefits for that week, they can still claim that week using Frances Online. They can file all future weekly claims using Frances Online.
Customer Service Tips
OED expects the Unemployment Insurance Program will receive high call volumes for at least the first couple of weeks after going live in the new system. We are encouraging customers to use self-serve features available through Frances Online such as checking the status of a claim, uploading documents online, or making a payment online. Go to unemployment.oregon.gov/frances for more customer service tips.
We value your partnership; thank you for helping us serve the people of Oregon. We are excited about the enhancements with this new system. We are pleased we can follow through on our commitment to modernizing to better serve Oregonians. Visit unemployment.oregon.gov/frances to learn more.
As always, please reach out to my office via the information below if you have any questions or if we can assist you.
Sincerely,
State Representative Boomer Wright
Capitol Phone: 503-986-1409
Capitol Address: 900 Court St NE, H-372, Salem, OR 97301
Email: Rep.BoomerWright@oregonlegislature.gov
Website: http://www.oregonlegislature.gov/wright
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