Emergency Relief Check Program, Counseling & Support Services

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Representative Smith Warner


We are seeing an incredible turnout of individuals who are applying for the COVID-19 Emergency Relief Program, with more than 30,000 payments going out to Oregonians in need in just the first few days. If you are seeking assistance from the $500 Emergency Relief Check Program, please note that this service will only be available at participating banks and credit unions from Monday-Friday. Below you will find more information about eligibility, participating financial institutions, and public health protocols you must follow when applying to protect the health and safety of those around you.

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Relief Check Eligibility Requirements 

The Oregon Legislature approved $35 million to provide one-time $500 relief payments to Oregonians facing financial hardship. In order to be eligible for this program those applying must complete an application and meet the following requirements: 

  • Be a current resident of Oregon and 18 years or older.
  • Be able to prove their identity and that they are an in-state resident.
  • Attest that they are experiencing severe financial hardship directly or indirectly due to the Governor’s Stay Home, Save Lives orders.
  • Have earned $4,000/month or less pre-tax prior to their income loss due to COVID-19.
  • NOT have received all unemployment payments they are owed.
  • You may be eligible if you never applied for or were denied unemployment or are stuck in adjudication.
  • You may be eligible if they are not currently on unemployment benefits and have since returned to work.

Participating Banks & Credit Unions

To apply, you can go to any website of the financial institutions listed here to learn how they are accepting applications. Each institution handles applications slightly differently, so please check before you go. If you meet the qualifications, the financial institution will: verify your identity, take your information down so you cannot reapply at another branch or financial institution, and the payment will be made the same day. Here are the participating banks and credit unions in NE Portland: 

OnPoint Community Credit Union 
16 NE Fremont St., Portland, OR 97212

OnPoint Community Credit Union 
1100 NE Weidler St., Portland, OR 97232

OnPoint Community Credit Union  
6901 NE Sandy Blvd., Portland, OR 97213

Umpqua Bank
4150 NE Hancock St., Portland, OR 97212

Public Health & Safety Protocols to Follow

You may be experiencing increased wait times and longer lines at some locations that are distributing emergency assistance funds.Staff are working diligently to keep lines moving and process in-branch requests. When visiting a branch, please follow the protocols below:

  • Wear a cloth, paper or disposable face covering when you go out. A face covering may help stop the spread of the virus as more people are out and about. Applicants must wear a mask and observe 6 feet of physical distancing when arriving at a participating bank or credit union. 
  • Wash your hands as soon as you get home for at least 20 seconds with soap and warm water. 
  • Cover coughs and sneezes with elbow or tissue. If you use a tissue, throw the tissue away and wash your hands right away. 
  • Do not touch your face. 

In addition, if you have been in public and start to have the symptoms below, contact your healthcare provider as soon as possible. You can find the nearest COVID-19 test site near you by clicking here

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Counseling & Support Services

We are all living through an unprecedented and incredibly challenging time right now. Please know that you are not alone, and that there are people who can help you navigate through this difficult time in your life. If you need to speak with a mental health counselor, there are remote mental health services available. 

  • Avel Gordly Center for Healing – 503-494-4745  A multicultural, adult outpatient treatment clinic offering culturally-specific services for clients identifying with African, African-American, and Southeast Asian cultures. Treats many disorders including depression, anxiety, panic disorder, post-traumatic stress, bipolar and psychotic disorders, substance abuse/dependence, and gambling.

  • Cascadia Behavioral Healthcare – 503-674-7777 Services at three community clinics include mental health case management and counseling services, medication prescribing, and addictions treatment.

  • ColumbiaCare – 541-858-8170 Outreach Program has two main components to serve seniors and adults with disabilities. These services include suicide prevention screening, advocacy/navigation of the social services system, elimination of barriers and improved access to appropriate mental health services.

  • Lewis & Clark Community Counseling Center – 503-768-6320 Counseling and therapy services for individuals of all ages, as well as for couples and families experiencing distress in areas of mental health, addictions, and relationship issues. Sliding scale fee structure ranging from $10 – $50 per session. The initial intake/assessment has a flat rate fee of $15. Counselor and therapist trainees are advanced graduate-level students under the supervision of faculty and licensed professional supervisors.

  • LifeWorks Northwest – 503-645-9010 or (Toll-Free) 888-645-1666 Nonprofit community-based prevention, mental health and addiction services provider agency with sites throughout Clackamas, Multnomah, and Washington counties. Certified and licensed by the state and county MHOs as provider for those with the Oregon Health Plan in all three metro area counties.

  • PSU Community Counseling Clinic – 503-725-4620 Provides low-cost individual, couple, and family counseling for clients who are able to come on a weekly basis, at the same time, for up to 10 weeks. Does not offer medication services or help during a mental health crisis. The cost is $15 per session. Operated by graduate students in counselor education who are supervised by faculty and interns.

  • Wise Counsel and Comfort – 503-282-0182 Estimated sliding scale $20-$120. Days, evenings and weekend appointments available. Multiple locations close-in Portland metro: NE, N, NW, SW, SE, plus locations in neighboring communities of Beaverton, Gresham, Lake Oswego, Multnomah Village, and Milwaukie.

  • Multnomah County 24-Hour Crisis Line: 503-988-4888 or 1-800-716-9769

Please reach out to my office if you have any additional questions, or if there’s anything you think I could help with. 



Representative Barbara Smith Warner
House District 45

email: Rep.BarbaraSmithWarner@oregonlegislature.gov I phone: 503-986-1445
address: 900 Court St NE, H-295, Salem, OR 97301
website: http://www.oregonlegislature.gov/smithwarner