 August 2026
Summer is coming to a close, but ROADS is hitting its stride. This month's Navigator brings updates, training opportunities, and resources to help keep you moving forward this fall.
It's been two months since ROADS Portal data submission began for Behavioral Health Resource Network (BHRN) providers, and we've appreciated every question, every training attendee, and every bit of feedback along the way. If you're still getting settled in, you're not alone, and we're here with resources and support whenever you need them.
As always, if questions come up, please reach out! We're here to help.
- The ROADS Team
Portal Providers
The deadline to begin submitting data via the ROADS portal was July 1, 2026. If your organization was not able to begin submitting in July, please contact your Grant Administrator.
EDI Providers
EDI providers have until November 1, 2026 to complete EHR configuration. Once your system is ready, you are welcome to begin reporting early. No need to wait until November.
This update affects how Peer Support should be submitted in the Non-Medicaid Services (NMS) section and differs from what was covered in the recent BHRN training sessions. A recent hotfix went live on August 18th that applied the following changes:
🔷 Service Type: Peer Support
- A new Service Type value has been added to the dropdown menu. You no longer need to select "Not Listed, Please Specify" and free-type a response.
- If your workflow relies on entering services using Procedure Codes instead of the Service Type dropdown, you may continue to do so. Please use whichever method best aligns with your organizational process.
🔷 Number of Units (Peer Support)
- Number of Units are based on 15-minute increments, rounded up. Even 1 minute into a new 15-minute block counts as a full additional unit.
🔷 Billed Charges
- Billed Charges should be entered as $0 if billing insurance with usual/customary fees is not part of your typical practice.
- For many BHRN Peer & Housing providers, this means you will be entering $0 in the Billed Charges field.
  You can explore recent improvements and past hotfixes in the Development Updates section on our Resources Page of the ROADS website.
Once you complete our User Request Form, users are assigned login credentials, including a P# (Partner Number) and a UPN (state-assigned email). After the form is submitted and executed, you'll receive three emails: two from OIS ID Access Management, and one Microsoft automated email from the ROADS Team with detailed instructions on MFA setup and logging into ROADS for the first time.
📭 Didn't receive your credentials?
If it's been more than 8-10 business days, check your junk or spam folder first, as inbox settings sometimes route these emails there. Requests are processed in the order they're received, and unfortunately there's no way to expedite the process. The ROADS Team relies on our Service Desk to generate credentials, so we're not able to create them directly.
📧 A note on the OIS emails
The OIS ID Access Management emails include temporary passwords and a welcome message. These passwords aren't used to log into ROADS. They're generated as identifiers and expire quickly, so don't worry if yours doesn't work. This won't prevent you from configuring MFA. The most important steps for accessing ROADS will be in the Microsoft automated email from the ROADS Team.
📲 MFA setup is required
MFA must be configured by calling the Service Desk, this is currently the only available method for setup.
➡️ Please wait until you've received all three emails before calling the Service Desk. If you call before your credentials are fully assigned, the Service Desk won't have a record of you yet and won't be able to help, which just means an extra call later. Once you have all three emails in hand, you're all set to reach out to them for MFA setup at 503-945-5623.
 Want to learn more about ROADS? Whether you're just getting started, need a refresher, or have questions about using the portal or EDI, we’ve got a webinar for you! Our learning opportunities are designed to help you feel confident and supported every step of the way.
The ROADS Monthly Checkpoint: EDI keeps EDI users informed with the latest updates, key changes, and important timelines. Have questions? Please reach out! |
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Wednesday, September 2nd | 9:00 - 10:00 AM
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Are you new to ROADS or looking for a refresher? Join our monthly Introduction to ROADS webinar for an overview of ROADS 101. This session is designed to provide essential information, best practices, and insights, and answers to your questions. |
Wednesday, September 9th | 10:00 - 11:00 AM
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Join us for a live training session on the ROADS Portal! This session will walk you through essential functions, best practices, and common questions to ensure a smooth transition.
Important: Before attending, make sure your Multi-Factor Authentication (MFA) is set up and that you have your password ready to log in.
👉 Interested in BHRN-specific portal training? Please see the schedule at the beginning of this newsletter.
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Wednesday, September 30th | 10:00 AM - 12:00 PM
Please note: Our monthly Portal Trainings cover the same content, so you only need to attend one session. However, you're welcome to join any of our webinars if you'd like a refresher or have questions!
We’re excited to offer ROADS Office Hours, a dedicated time for providers to connect directly with our team. This open forum is a space to ask questions, get real-time answers, troubleshoot login or MFA access issues, and learn tips for making the most of the ROADS Portal.
Thursday, September 10th | 10:00 - 11:00 AM
Thursday, September 24th | 10:00 - 11:00 AM
The User Request Form is your go-to resource for both onboarding new staff and offboarding those who have left your agency. Promptly disabling users who are no longer with your agency is essential. It protects clients' protected health information (PHI) and ensures we maintain accurate, up-to-date records for your agency.
We understand that your time is valuable and that waiting on hold can be inconvenient. If you need to call the Service Desk, we’ve been advised that these times typically have shorter hold times:
- Wednesday, Thursday, and Friday mornings
- Tuesday, Wednesday, Thursday, and Friday afternoons
We appreciate your patience and hope these recommended windows help you reach support more quickly.
📞OIS Service Desk: 503-945-5623
Oregon state policy requires all users to update their passwords every 60 days. You'll receive a prompt when it's time, but we recommend setting a calendar reminder, so you're never caught off guard. If you have Multi-Factor Authentication (MFA) set up, you can reset your password anytime via the:
Self Service Password Reset
Questions?
Reach out to us at ROADS@odhsoha.oregon.gov.
ROADS Quick Links
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