 June 2026
As June wraps up and July comes into view, ROADS keeps moving forward right along with it. We hope you’re settling in and getting comfortable with the upgrades from Major Release 3. Inside this month’s Navigator, you will find updates, training opportunities, and resources to support your journey into summer.
As always, if questions come up, please reach out! We’re here to help.
- The ROADS Team
Portal Providers
The deadline for submitting data via the ROADS portal is July 1, 2026 (that's tomorrow)! If your organization will not be able to submit by July 1, please contact your Grant Administrator.
EDI Providers
EDI providers have until November 1, 2026 to complete EHR configuration. Once your system is ready, you are welcome to begin reporting early. No need to wait until November.
BHRN Portal trainings are running throughout July, and there's still time to join. Register for an upcoming training using the links below:
- Thursday, July 9 | 10:00 – 12:00 PM |
- Tuesday, July 14 | 10:00 – 12:00 PM |
- Monday, July 20 | 1:30 - 3:30 PM |
- Monday, July 27 | 1:30-3:30 PM |
If you have received your log-in credentials but have not yet contacted the Service Desk to configure Multi-Factor Authentication (MFA), you will not be able to access the ROADS Portal or the ROADS Train Environment for upcoming webinars.
Calling the Service Desk at 503-945-5623 is the only way to complete this required step. The ROADS Team is unable to configure MFA on your behalf. If you still need to do this, please reach out as soon as possible.
Updates for Our Providers Using Electronic Data Interchange (EDI)
We've finalized the service elements included in EDI Version 2. If none of the elements below apply to your program, use 99 - N/A. Remaining service elements will be addressed in EDI Version 3.
BHD Segment
- 17 - Aid and Assist
- 19 - ACTM Assertive Community Treatment (ACT) Medicaid
- 23 - Jail Diversion
- 60 - ACT Non-Medicaid
- 99 - N/A
NMS Segment
- 55 - BHRN
- 56 - MHBG3
- 57 - MHBG307
- 58 - MHBG308
- 59 - SUPRTS520
- 60 - ACT Non-Medicaid
- 99 - N/A
As of the April 27 Major Release, the system now enforces real-time validation of a Client Medicaid ID against the Medicaid system. Default or placeholder Client Medicaid IDs will no longer be permitted.
Because this change applies systemwide, V1 and V2 users alike may see an increase in validation errors if incorrect or unverified IDs are entered.
User Request Form
The User Request Form is your go-to resource for both onboarding new staff and offboarding those who have left your agency. Promptly disabling users who are no longer with your agency is essential. It protects clients' protected health information (PHI) and ensures we maintain accurate, up-to-date records for your agency.
 Want to learn more about ROADS? Whether you're just getting started, need a refresher, or have questions about using the portal or EDI, we’ve got a webinar for you! Our learning opportunities are designed to help you feel confident and supported every step of the way.
The ROADS Monthly Checkpoint: EDI keeps Portal users informed with the latest updates, key changes, and important timelines. Have questions? Please reach out! |
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Wednesday, July 1st | 9:00 - 10:00 AM
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Are you new to ROADS or looking for a refresher? Join our monthly Introduction to ROADS webinar for an overview of ROADS 101. This session is designed to provide essential information, best practices, and insights, and answers to your questions. |
Wednesday, July 8th | 10:00 - 11:00 AM
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Join us for a live training session on the ROADS Portal! This session will walk you through essential functions, best practices, and common questions to ensure a smooth transition.
Important: Before attending, make sure your Multi-Factor Authentication (MFA) is set up and that you have your password ready to log in.
👉 Interested in BHRN-specific portal training? Please see the schedule at the beginning of this newsletter.
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Wednesday, July 29th | 10:00 AM - 12:00 PM
Please note: Our monthly Portal Trainings cover the same content, so you only need to attend one session. However, you're welcome to join any of our webinars if you'd like a refresher or have questions!
We’re excited to offer ROADS Office Hours, a dedicated time for providers to connect directly with our team. This open forum is a space to ask questions, get real-time answers, troubleshoot login or MFA access issues, and learn tips for making the most of the ROADS Portal.
Wednesday, July 1st | 2:00 - 3:00 PM
Thursday, July 16th | 10:00-11:00 AM
We understand that your time is valuable and that waiting on hold can be inconvenient. If you need to call the Service Desk, we’ve been advised that these times typically have shorter hold times:
- Wednesday, Thursday, and Friday mornings
- Tuesday, Wednesday, Thursday, and Friday afternoons
We appreciate your patience and hope these recommended windows help you reach support more quickly.
📞OIS Service Desk: 503-945-5623
Oregon state policy requires all users to update their passwords every 60 days. You'll receive a prompt when it's time, but we recommend setting a calendar reminder, so you're never caught off guard. If you have Multi-Factor Authentication (MFA) set up, you can reset your password anytime via the:
Self Service Password Reset
Questions?
Reach out to us at ROADS@odhsoha.oregon.gov.
ROADS Quick Links
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