 April 2026
Major Release 3 goes live on April 27, bringing important updates and a refreshed portal experience. Some items will be in new locations, so weâre sharing a few screenshots below to help you get oriented.
Please be aware that the portal will be unavailable from 4:45 PM on Monday, April 27 through 5:00 AM on Tuesday, April 28. We encourage providers to save work and finish any essential tasks before the portal goes offline.
We appreciate your patience during this downtime and canât wait for you to explore the refreshed portal improvements!
 - The ROADS Team
 
BHRN data submissions will be unavailable from April 20 through April 27 while a system upgrade is completed. During this time, the system will not accept any data submissions. Starting April 28, you will be able to submit data using an updated version of the BHRN segment.
If you have been directed to ROADS from the BHRN program, please note that reporting via the portal is optional until July 1, 2026.
EDI providers have until November 1, 2026 to complete EHR configuration. Once your system is ready, you are welcome to begin reporting. There is no need to wait until November.Â
We are preparing BHRNâspecific training, guidance, and tools that will be rolled out in late May and June. Please keep an eye out for these upcoming resources.
With the 3.0 Major Release on April 27, the system will begin enforcing realâtime validation of the clientâs OHP/Medicaid ID against the Medicaid system. Default or placeholder IDs will no longer be permitted once this goes live.
Currently, the Medicaid ID field is optional unless the expected source of payment is OHP/Medicaid. Under the new rules, a valid client Medicaid ID will be required in those cases.
Because this change will apply systemwide, both V1 and V2 users may see an increase in validation errors if incorrect or unverified IDs are entered. Teams should begin preparing now by ensuring workflows include collecting and confirming the clientâs correct OHP/Medicaid ID. This will help minimize disruptions once Release 3.0 is implemented.
 Want to learn more about ROADS? Whether you're just getting started, need a refresher, or have questions about using the portal or EDI, weâve got a webinar for you! Our learning opportunities are designed to help you feel confident and supported every step of the way.
The ROADS Monthly Checkpoint: EDI keeps EDI users informed with the latest updates, key changes, and important timelines. Have questions? Please reach out! |
|
 |
Wednesday, May 6th | 9:00 - 10:00 AM
 |
|
Are you new to ROADS or looking for a refresher? Join our monthly Introduction to ROADS webinar for an overview of ROADS 101. This session is designed to provide essential information, best practices, and insights, and answers to your questions. |
Wednesday, May 13th | 10:00 - 11:00 AM
|
Join us for a live training session on the ROADS Portal! This session will walk you through essential functions, best practices, and common questions to ensure a smooth transition.
Important: Before attending, make sure your Multi-Factor Authentication (MFA) is set up and that you have your password ready to log in.Â
|
|
 |
Wednesday, May 27th | 10:00 AM - 12:00 PMÂ
Please note:Â Our monthly Portal Trainings cover the same content, so you only need to attend one session. However, you're welcome to join any of our webinars if you'd like a refresher or have questions!
Weâre excited to offer ROADS Office Hours, a dedicated time for providers to connect directly with our team. This open forum is a space to ask questions, get real-time answers, troubleshoot login or MFA access issues, and learn tips for making the most of the ROADS Portal.
Thursday, April 30th | 10:00-10:30 AM
Thursday, May 7th | 10:00-10:30 AM
Thursday, May 21st | 10:00-10:30 AM
Thank you for the thoughtful work you put into learning and navigating the ROADS Portal. We have noticed some fake client names and test data appearing in the live ROADS Portal. This can cause issues when reports are generated. To help keep our data accurate, please remember:
- The live ROADS Portal is for real client information only.
- The training site is the right place for practice or test entries. Youâll see a red banner that confirms youâre in the test environment.
- Keeping each site for its proper purpose helps maintain clean and reliable data.
If you are interested in practicing in the train environment, please reach out to the ROADS inbox for access: ROADS@odhsoha.oregon.gov.
We understand that your time is valuable and that waiting on hold can be inconvenient. If you need to call the Service Desk, weâve been advised that these times typically have shorter hold times:
- Wednesday, Thursday, and Friday mornings
- Tuesday, Wednesday, Thursday, and Friday afternoons
We appreciate your patience and hope these recommended windows help you reach support more quickly.
đOIS Service Desk: 503-945-5623
New to ROADS and wondering how to get started? This quick visual guide walks you through the steps to access all things ROADS!
Do you or a new employee need to access to ROADS? Need to remove access to ROADS for a former employee? Click on the User Request Form below.Â
If you have filled out an User Request form, here is what to expect:
Access requests typically take 8â10 business days to process. Because of increased volume from new providers entering data into the ROADS Portal, processing times may be slightly longer than usual. We will complete your request as soon as we can.
You will receive two emails once your access is ready: one from the ROADS Team with MFA instructions and another from the OIS Service Desk with your login credentials.
We truly appreciate your understanding as we work through these requests as efficiently and thoroughly as possible.
To strengthen cybersecurity across state systems, a new statewide policy now requires all user passwords to be updated every 60 days. This change is part of Oregonâs updated statewide information and cyber security standards, which aim to better protect sensitive data and reduce the risk of unauthorized access.
What This Means for You:
-
Every 60 days, youâll be prompted to change your password.
- To avoid any disruptions, we recommend setting a recurring reminder on your calendar.
- If youâve already set up Multi-Factor Authentication (MFA), you can easily reset your password at any time here: Self Service Password Reset
- If you havenât completed your MFA setup yet, see below for more details.
Questions?
Reach out to us at ROADS@odhsoha.oregon.gov.Â
ROADS Quick Links
|
