 January 2026
As we have stepped into a new year, we want to thank you for continuing to be part of the ROADS community. Your engagement, whether through questions, feedback, or collaboration, helps us grow and improve every day.
January often feels like a time of fresh starts and renewed focus. We are excited to keep building momentum together in 2026 with new tools, resources, and opportunities to support your work.
Here’s to a year of progress and connection. We are glad you are on this journey with us.
- The ROADS Team
Thank you for your patience during Monday night’s scheduled downtime while we deployed this update.
This release introduces new features, usability enhancements, and critical fixes across the Portal and EDI systems. Here’s a quick overview of what’s included:
Highlights of Minor Release 2.1
EDI Enhancements
- Improved validation logic for Age at First Use to ensure accurate error detection.
- Eliminated duplicate validation errors for date/time fields in EDI v2 segments.
- Added new business rules to display file validation results on the EDI Validation Files Portal page.
Portal Improvements
- Standardized tab alignment and added environment banners in non-production environments.
- New feature: Facility Admins at FTP-enabled agencies can upload EDI certification files and review validation results.
- Mental Health Crisis records now become read-only after submission.
- Client name updates from Portal or EDI v2 submissions now sync automatically to the Client record.
For detailed information on all updates, visit the Development Updates section on the Resources Page of the ROADS website. There, you can explore recent improvements and past hotfixes.
✔️ Access Agreement Required
Make sure your agency has an executed Access Agreement (AA) before submitting a User Request. This helps us process your request quickly and accurately.
Please know that Access Requests typically take 8–10 business days to process. Due to increased volume from new providers entering data into the ROADS Portal, processing times may be slightly longer than usual. We’ll complete your request as soon as we can.
✔️ Confirmation of Processing
After your request has been processed (not immediately after submission), you’ll receive an email from the OIS Service Desk and the ROADS Team.
Tip: Check your spam or junk folder just in case.
✔️ Multi-Factor Authentication (MFA) Setup
Configure Multi-Factor Authentication (MFA) before logging in to the ROADS Portal. This step is essential for security and access.
✔️ Need Help?
Email the ROADS Inbox at ROADS@odhsoha.oregon.gov for assistance. This ensures your request is logged, tracked, and supported by multiple team members, much faster than phone calls.
Purpose of the Client ID Field
The Client ID is a unique identifier used to distinguish individual clients in ROADS. It is typically the number or label assigned to the client’s information within your organization’s record-keeping system. This field is not intended for personal identifiers such as names or dates of birth.
How to Use Client IDs:
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Always include a Client ID when completing forms
Tip: Use a randomly generated number, or an identifier your organization already uses such as a sequential number (e.g., 001, 002, 003) or another internal convention.
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Avoid personal identifiers
Using names or dates of birth may violate HIPAA requirements and is not recommended.
- Do not use “unknown” or descriptive terms
Each Client ID must be a unique, non-identifiable value. Using words like “unknown” or other descriptive text can cause data integrity issues and is not permitted.
While ROADS has strong security measures, entering personal identifiers in the Client ID field can create unnecessary privacy risks. Following these best practices helps maintain compliance and ensures accurate data handling.
 Want to learn more about ROADS? Whether you're just getting started, need a refresher, or have questions about using the portal or EDI, we’ve got a webinar for you! Our learning opportunities are designed to help you feel confident and supported every step of the way.
Wednesday, February 4th | 9:00 - 10:00 AM
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Previously known as the MOTS CE Webinar, the ROADS Monthly Checkpoint keeps Portal entry users informed with the latest updates, key changes, and important timelines.
Have questions? Send them in advance or ask during the webinar!
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Wednesday, February 11th | 10:00 - 11:00 AM
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Are you new to ROADS or looking for a refresher? Join our monthly Introduction to ROADS webinar for an overview of ROADS 101. This session is designed to provide essential information, best practices, and insights, and answers to your questions.
Have questions? Send them in advance or ask during the webinar!
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Wednesday, February 25th | 10:00 AM - 12:00 PM
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Join us for a live training session on the ROADS Portal! This session will walk you through essential functions, best practices, and common questions to ensure a smooth transition.
Important: Before attending, make sure your Multi-Factor Authentication (MFA) is set up and that you have your password ready to log in.
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Please note: Our monthly Portal Trainings cover the same content, so you only need to attend one session. However, you're welcome to join any of our webinars if you'd like a refresher or have questions!
We’re excited to offer ROADS Office Hours, a dedicated time for providers to connect directly with our team. This open forum is a space to ask questions, get real-time answers, troubleshoot login or MFA access issues, and learn tips for making the most of the ROADS Portal.
Join us on Thursday, February 12th | 10:00 - 11:00 AM
Or join on Thursday February 26th | 10:00 - 11:00 AM
Forgot your portal password or being asked to update it? If you’ve already set up Multi-Factor Authentication (MFA), resetting your password is quick and easy. Just use the Self-Service Password Reset tool: Self Service Password Reset
Questions?
Reach out to us at ROADS@odhsoha.oregon.gov.
ROADS Quick Links
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