 December 2025
As we wrap up the year, we want to thank you for being part of our community. Your participation, whether through webinars, feedback, questions, or patience as we navigated changes, has made a real difference.
We hope this season brings you moments of rest, joy, and connection, however you celebrate. We look forward to continuing this journey together in the new year.
The ROADS Team
Stay informed and make the most of the ROADS Portal. In this section, you’ll find helpful tips, quick guides, and important updates to keep your work efficient and accurate.
đź“Š Review or Update an Episode of Care
Need to make changes to an episode of care? View the step-by-step guide to learn how to update information quickly and accurately.
đź“Š Update: Improved Dashboard Accuracy
We’ve made an important update to the Overview Dashboard in the Portal. It now displays more accurate “days since last update” statistics, giving you a clearer picture of your data at a glance.
đź“Š ROADS Reference Manual
Looking for detailed guidance or answers to your questions? The ROADS Reference Manual is a comprehensive resource that explains the data fields collected and reported in ROADS and helps you navigate processes, policies, and best practices.
Access the manual here: ROADS Reference Manual
This manual is a wealth of information, whether you’re troubleshooting, learning about workflows, or clarifying procedures, it’s your go-to reference.
  Want to learn more about ROADS? Whether you're just getting started, need a refresher, or have questions about using the portal or EDI, we’ve got a webinar for you! Our learning opportunities are designed to help you feel confident and supported every step of the way.
Wednesday, January 7th | 9:00 - 10:00 AM
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Previously known as the MOTS EDI Webinars, the ROADS Monthly Checkpoint keeps EDI users informed with the latest updates, key changes, and important timelines.
Have questions? Send them in advance or ask during the webinar!
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Wednesday, January 14th | 10:00 - 11:00 AM
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Are you new to ROADS or looking for a refresher? Join our monthly Introduction to ROADS webinar for an overview of ROADS 101. This session is designed to provide essential information, best practices, and insights, and answers to your questions.
Have questions? Send them in advance or ask during the webinar!
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Wednesday, January 28th | 10:00 AM - 12:00 PM
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Join us for a live training session on the ROADS Portal! This session will walk you through essential functions, best practices, and common questions to ensure a smooth transition.
Important: Before attending, make sure your Multi-Factor Authentication (MFA) is set up and that you have your password ready to log in.Â
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Please note:Â Our monthly Portal Trainings cover the same content, so you only need to attend one session. However, you're welcome to join any of our webinars if you'd like a refresher or have questions!
We’re excited to offer ROADS Office Hours, a dedicated time for providers to connect directly with our team. This open forum is a space to ask questions, get real-time answers, troubleshoot login or MFA access issues, and learn tips for making the most of the ROADS Portal.
Join us on Thursday, January 15th | 10:00 – 11:00 AM.
New to ROADS and wondering how to get started? This quick visual guide walks you through the steps to access all things ROADS!
Do you or a new employee need to access to ROADS? Need to remove access to ROADS for a former employee? Click on the User Request Form below.Â
If you have filled out an Access Request form, here is what to expect:
Access requests typically take 8–10 business days to process. Because of increased volume from new providers entering data into the ROADS Portal, processing times may be slightly longer than usual. We will complete your request as soon as we can.
You will receive two emails once your access is ready: one from the ROADS Team with MFA instructions and another from the OIS Service Desk with your login credentials.
We truly appreciate your understanding as we work through these requests as efficiently and thoroughly as possible.
To strengthen cybersecurity across state systems, a new statewide policy now requires all user passwords to be updated every 60 days. This change is part of Oregon’s updated statewide information and cyber security standards, which aim to better protect sensitive data and reduce the risk of unauthorized access.
What This Means for You:
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Every 60 days, you’ll be prompted to change your password.
- To avoid any disruptions, we recommend setting a recurring reminder on your calendar.
- If you’ve already set up Multi-Factor Authentication (MFA), you can easily reset your password at any time here: Self Service Password Reset
- If you haven’t completed your MFA setup yet, see below for more details.
Questions?
Reach out to us at ROADS@odhsoha.oregon.gov.Â
ROADS Quick Links
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