 November 2025
We want to take a moment to express our heartfelt thanks to all of you. Whether you joined a webinar, shared your feedback, reached out with questions, or showed patience as we navigated changes together, we truly appreciate your engagement and support.
Wishing you a joyful and restful holiday, however you celebrate. We’re grateful to be on this journey with you!
- The ROADS Team
The ROADS Portal will be undergoing scheduled maintenance on Wednesday, December 4th, from 4:45 PM to 9:15 PM. During this time, the portal will be temporarily unavailable. Normal access will resume once the maintenance is complete.
We will send out a reminder closer to the scheduled maintenance window to help you plan accordingly.
We appreciate your patience as we implement important updates to enhance your experience.
For details on recent hotfixes and other improvements, please visit the Development Updates section on our Resources Page of the ROADS website.
Updates for Our Providers Using Electronic Data Interchange (EDI)
 EDI Documentation Updated
The EDI Specifications and the EDI Data Dictionary & Business Rules have been refreshed as of last week. These updates include a few targeted refinements to improve clarity and alignment with current practices; no major structural changes were made.
You can always find the most up-to-date versions on the ROADS Resources Page.
Managing EDI Data
If you need to close clients or manage client records, please contact your designated EHR Liaison directly. They are the appropriate point of contact for these tasks and are best equipped to assist within your EHR system.
Whenever possible, please make data corrections directly through your EHR to help maintain data integrity.
A big thank you to our EDI Providers for helping us keep everything running smoothly!
Note: This information applies only to EDI users. If you submit data manually through the ROADS Provider Portal, no action is required.
If you have filled out an Access Request form, here is what to expect:
Access requests typically take 8–10 business days to process. Because of increased volume from new providers entering data into the ROADS Portal, processing times may be slightly longer than usual. We will complete your request as soon as we can.
You will receive two emails once your access is ready: one from the ROADS Team with MFA instructions and another from the OIS Service Desk with your login credentials.
We truly appreciate your understanding as we work through these requests as efficiently and thoroughly as possible.
We’re excited to offer ROADS Office Hours, a dedicated time for providers to connect directly with our team. This open forum is a space to ask questions, get real-time answers, troubleshoot login or MFA access issues, and learn tips for making the most of the ROADS Portal.
Join us on Thursday, December 4th | 10:00 – 11:00 AM.
To access ROADS securely, all users must set up Multi-Factor Authentication (MFA). Our recommended and no-cost option is the Microsoft Authenticator App on your smartphone. It’s fast, secure, and no personal data is transferred to your phone, it’s only used to verify your identity.
If using a smartphone isn’t possible or you prefer a different method, you may choose to use a YubiKey instead.
What is a YubiKey?
A YubiKey is a small, physical security key that plugs into your computer’s USB port. It acts as a second factor for authentication, just like the Authenticator App, but without needing a phone.
Getting Started with a YubiKey:
- We recommend purchasing a YubiKey Series 5 (available online or in stores).
- You’ll need to install Yubico Authenticator software on the computer you use for ROADS.
- For help installing the software, please contact your facility’s IT team.
Reminder: You only need to choose one MFA method: either the Microsoft Authenticator App or a YubiKey.
Once you’ve decided which authentication method you’ll use, getting set up with MFA is quick and easy!
You’ll need your UPN (User Principal Name) and P# to get started. If you’re not sure what these are or need help locating them, just reach out to us at ROADS@odhsoha.oregon.gov.Â
When you're ready, contact the OIS Service Desk at 503-945-5623, Option 3 for MFA support.
As always, we’re here to support you! Please reach out with any questions!
To strengthen cybersecurity across state systems, a new statewide policy now requires all user passwords to be updated every 60 days. This change is part of Oregon’s updated statewide information and cyber security standards, which aim to better protect sensitive data and reduce the risk of unauthorized access.
What This Means for You:
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Every 60 days, you’ll be prompted to change your password.
- To avoid any disruptions, we recommend setting a recurring reminder on your calendar.
- If you’ve already set up Multi-Factor Authentication (MFA), you can easily reset your password at any time here: Self Service Password Reset
- If you haven’t completed your MFA setup yet, see below for more details.
To enhance security, all users must provide a unique, individual email address when requesting access to ROADS. Shared email addresses such as 'FrontDesk@domain.com' or 'Hello@organization.org', will no longer be accepted due to security concerns. Please ensure that each user request includes a personal email address, not a shared inbox. Requests submitted with previously used or shared email addresses cannot be processed.
Thank you for your cooperation in keeping our system secure.
Wednesday, December 3rd | 9:00 - 10:00 AM
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Previously known as the MOTS CE Webinars, the ROADS Monthly Checkpoint keeps portal users informed with the latest updates, key changes, and important timelines.
Have questions? Send them in advance or ask during the webinar!
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Wednesday, December 10th | 10:00 - 11:00 AM
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Are you new to ROADS or looking for a refresher? Join our monthly Introduction to ROADS webinar for an overview of ROADS 101. This session is designed to provide essential information, best practices, and insights, and answers to your questions.
Have questions? Send them in advance or ask during the webinar!
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Join us for a live training session on the ROADS Portal! This session will walk you through essential functions, best practices, and common questions to ensure a smooth transition.
Important: Before attending, make sure your Multi-Factor Authentication (MFA) is set up and that you have your password ready to log in.Â
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Wednesday, December 17th | 10:00 AM - 12:00 PM
Please note:Â Our monthly Portal Trainings cover the same content, so you only need to attend one session. However, you're welcome to join any of our webinars if you'd like a refresher or have questions!
FYI: EDI Providers: We know you’re excited to get started with ROADS! Your specialized training will be rolled out soon, so stay tuned for updates coming your way!
Access requests?
Do you have a new employee that needs access to ROADS? Need to remove access to ROADS for a former employee? Click on the User Request Form below.Â
Questions?
Reach out to us at ROADS@odhsoha.oregon.gov.Â
ROADS Quick Links
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