 September 2025
It’s hard to believe it’s already been SIX months since we launched ROADS back in March! As we head into fall, we want to take a moment to thank everyone who has shared feedback and joined our webinars. Your insights continue to shape and strengthen the ROADS experience.
This month’s issue is full of updates, tools, and resources to support your work. We know your time is valuable, so feel free to jump straight to the sections that matter most to you:
In this issue:
- EDI Insights
- BHRN Providers Access Requests Update
- Password Policy Update
- Multi-Factor Authentication (MFA) Options
- What is a YubiKey
- MFA Setup Made Easy
- Unique Email Requirements for ROADS Access
- Upcoming ROADS Learning Opportunities
- ROADS Office Hours
As always, we’re here to support you. Please don’t hesitate to reach out with questions or feedback.
- The ROADS Team
Updates for Our Providers Using Electronic Data Interchange (EDI)
 Note: This information applies only to EDI users. If you submit data manually through the ROADS Provider Portal, no action is required.
Help Us Help You: Include Batch & Transaction Numbers in Corrections Requests
When submitting corrections to EDI records, please remember to include the batch and transaction numbers from the original submission.
These identifiers help us quickly locate the record and understand the error you received, allowing us to process corrections more efficiently and accurately.
Access Requests
If you need to close clients or manage client records, please contact your designated EHR Liaison directly. They are the appropriate point of contact for these tasks and are best equipped to assist within your EHR system.
Whenever possible, please make data corrections directly through your EHR to help maintain data integrity.
A big thank you to our EDI Providers for helping us keep everything running smoothly!
Almost all BHRN ROADS Access Agreements that were submitted have been executed and are in the queue to be added into the ROADS System. Once your organization is added into ROADS, you will receive an email detailing the next steps for requesting user access.
To strengthen cybersecurity across state systems, a new statewide policy now requires all user passwords to be updated every 60 days. This change is part of Oregon’s updated statewide information and cyber security standards, which aim to better protect sensitive data and reduce the risk of unauthorized access.
What This Means for You:
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Every 60 days, you’ll be prompted to change your password.
- To avoid any disruptions, we recommend setting a recurring reminder on your calendar.
- If you’ve already set up Multi-Factor Authentication (MFA), you can easily reset your password at any time here: Self Service Password Reset
- If you haven’t completed your MFA setup yet, see below for more details.
To access ROADS securely, all users must set up Multi-Factor Authentication (MFA). Our recommended and no-cost option is the Microsoft Authenticator App on your smartphone. It’s fast, secure, and no personal data is transferred to your phone, it’s only used to verify your identity.
If using a smartphone isn’t possible or you prefer a different method, you may choose to use a YubiKey instead.
What is a YubiKey?
A YubiKey is a small, physical security key that plugs into your computer’s USB port. It acts as a second factor for authentication, just like the Authenticator App, but without needing a phone.
Getting Started with a YubiKey:
- We recommend purchasing a YubiKey Series 5 (available online or in stores).
- You’ll need to install Yubico Authenticator software on the computer you use for ROADS.
- For help installing the software, please contact your facility’s IT team.
Reminder: You only need to choose one MFA method: either the Microsoft Authenticator App or a YubiKey.
Once you’ve decided which authentication method you’ll use, getting set up with MFA is quick and easy!
You’ll need your UPN (User Principal Name) and P# to get started. If you’re not sure what these are or need help locating them, just reach out to us at ROADS@odhsoha.oregon.gov.
When you're ready, contact the OIS Service Desk at 503-945-5623, Option 3 for MFA support.
As always, we’re here to support you! Please reach out with any questions!
To enhance security, all users must provide a unique, individual email address when requesting access to ROADS. Shared email addresses such as 'FrontDesk@domain.com' or 'Hello@organization.org', will no longer be accepted due to security concerns. Please ensure that each user request includes a personal email address, not a shared inbox. Requests submitted with previously used or shared email addresses cannot be processed.
Thank you for your cooperation in keeping our system secure.
Wednesday, October 1st | 9:00 - 10:00 AM
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Previously known as the MOTS CE Webinars, the ROADS Monthly Checkpoint keeps Portal users informed with the latest updates, key changes, and important timelines.
Have questions? Send them in advance or ask during the webinar!
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Wednesday, October 8th | 10:00 - 11:00 AM
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Are you new to ROADS or looking for a refresher? Join our monthly Introduction to ROADS webinar for an overview of ROADS 101. This session is designed to provide essential information, best practices, and insights, and answers to your questions.
Have questions? Send them in advance or ask during the webinar!
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Join us for a live training session on the ROADS Portal! This session will walk you through essential functions, best practices, and common questions to ensure a smooth transition.
Important: Before attending, make sure your Multi-Factor Authentication (MFA) is set up and that you have your password ready to log in.
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Wednesday, October 8th | 1:00 PM - 3:00 PM
Wednesday, October 29th | 10:00 AM - 12:00 PM
Please note: Our monthly Portal Trainings cover the same content, so you only need to attend one session. However, you're welcome to join any of our webinars if you'd like a refresher or have questions!
FYI: EDI Providers: We know you’re excited to get started with ROADS! Your specialized training will be rolled out soon, so stay tuned for updates coming your way!
We’re excited to offer ROADS Office Hours, a dedicated time for providers to connect directly with our team. This open forum is a space to ask questions, get real-time answers, troubleshoot login or MFA access issues, and learn tips for making the most of the ROADS Portal.
Join us on Thursday, October 9th, from 10:00 – 11:00 AM.
Access requests?
Do you have a new employee that needs access to ROADS? Need to remove access to ROADS for a former employee? Click on the User Request Form below.
Questions?
Reach out to us at ROADS@odhsoha.oregon.gov.
ROADS Quick Links
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