 February 2025
Dear MOTS / ROADS Community,
We’re thrilled to announce that the ROADS system is going live in March—the countdown is on! After months of preparation, testing, and refinements, we’re in the home stretch, and your training opportunities are officially here.
With the finish line in sight, we’re grateful for your patience and partnership. Keep an eye out for training reminders and additional resources in the coming weeks. We can’t wait to see you in training and officially welcome you to ROADS!
Get Ready for ROADS
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Configure Multi-Factor Authentication (MFA) – If you haven’t set up MFA yet, now is the time. Further details in the MFA section.
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Register for ROADS Portal Training – Multiple dates and times. See schedule below!
A Quick Heads-Up
Some providers may receive an automated email from the OIS Service Desk indicating that a ticket has been opened and then closed. No action is required—this is simply part of the onboarding process.
Let the countdown begin—ROADS is almost here!
– The ROADS Team
With the ROADS launch just around the corner in March, it’s important that all providers have Multi-Factor Authentication (MFA) configured.
Many of you have already completed this step—thank you! You’re all set.
For those who still need to configure MFA, whether you’re a new provider with a Temporary Access Password (TAP) or an existing provider, here’s what you need to know to get set up:
Scenario 1: New Providers with a TAP
If you’ve recently received a Temporary Access Password (TAP), it’s important to act quickly—your TAP is only valid for 24 hours after it’s issued.
Steps to Set Up MFA with a TAP:
- Follow the instructions to configure MFA:
- Once MFA is configured, set your password using this link:
What if My TAP Has Expired?
If your TAP has expired before you could complete setup, you’ll need to attend an MFA support session (see Scenario 2 below). TAPs cannot be reissued.
Scenario 2: Existing Providers or Expired TAP
If you don’t have a TAP—or your TAP has expired before you could complete your setup—attending a support session is the best way to configure MFA. These sessions are also a great option if you’d like personalized, step-by-step help from a technician, even if your TAP is still valid.
OIS offers two types of support to meet your needs. Group Support Sessions are perfect if you prefer general guidance and the opportunity to ask questions about MFA, MOTS, or ROADS. For those who want a more tailored experience, 1:1 Support Sessions provide one-on-one assistance to walk you through the entire process.
Please note: You only need to attend one session—either a group session or a 1:1 session, not both.
You can register for a session here:
Don't see a date that works for you? Keep these links handy as new dates are regularly added!
Additional Notes for EDI Providers:
If you’re an EDI provider, here’s what you need to know:
- To sign up for an MFA session, you must have an active P# and a state-issued UPN (User Principal Name).
- If you’re unsure whether you have a P#, email MOTS Support for assistance.
- If you don’t have a P# but wish to view your files once ROADS launches, complete the User Request Form.
Key Notes for All Providers:
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Existing Providers: You will not receive a TAP and should attend an MFA support session to complete your setup.
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Citrix Access: If you were previously instructed to log in through Citrix, please disregard that guidance. MOTS is accessible directly.
- For technical issues, contact ROADS Support or call the Service Desk at 503-945-5623, option 1.
ROADS is launching soon, and we’re offering multiple training sessions to help you get comfortable with the new system. Choose a session that fits your schedule—morning and afternoon options are available.
Please note: These trainings are designed for portal users. If you’re an EDI provider, stay tuned—EDI-specific training will be rolled out at a later date!
To attend a session below, make sure you have Multi-Factor Authentication (MFA) configured, along with your P#, UPN (User Principal Name), and password handy.
Morning Sessions (9:00-11:00 AM)
Afternoon Sessions (1:00-3:00 PM)
*Each session covers the same content, so you only need to attend once. Click a time to register—we look forward to seeing you!
Let’s make sure you’re ready to hit the ground running when ROADS goes live! Please reach out with any questions!
MOTS / ROADS EDI Webinar
March 5th, 2025 9:00 AM - 10:00 AM
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Join us for the latest updates on ROADS and important information specific to EDI providers. We’ll cover key changes, timelines, and what you need to know to stay prepared.
Have questions? Send them in advance or ask during the webinar!
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Access requests?
Do you have a new employee that needs access to MOTS? Need to remove access to MOTS for a former employee? Click on the User Request Form below.
 Questions?
Reach out to us at MOTS.Support@odhsoha.oregon.gov.
MOTS quick links
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