 Multi-Factor Authentication (MFA) is a critical part of our modern cyber security defense. It is a security system requiring more than one method of authentication to verify the user's identity to log into services or applications. MFA will help protect agency data by creating a layered defense, making it more difficult for an unauthorized person to access a computer, network or database. All ODHS|OHA employees, providers, and partners are now required to use MFA when accessing state systems.
 Question: I am a current MOTS user and haven’t configured MFA. What do I do?
Answer: You have come to the right place! We have all the info you need to get you MFA enabled and ready to roll!
1. Before you begin, you have two configuration options to choose from:
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Will you use a smartphone with the Microsoft Authenticator App?
Please note that no data will be transferred to your phone, this is purely used to verify your identity.
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Will you use a YubiKey?
A YubiKey is a physical hardware token that is plugged in to a USB port. Our tech team recommends purchasing a Series 5 YubiKey online or in store. You will also need to download the Yubico Software onto the computer you will be using for MOTS. You may need to reach out to your facility’s IT Team for software support.
2. Next, make sure you have the following handy:
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UPN (User Principal Name): This is the email address you received from us along with your P# email and looks something like: first.last@odhsoha.oregon.gov.
- If you can't locate your UPN, please reach out to MOT Support.
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MOTS Password: You will need this to set up MFA. If you can't recall your password, please contact the Service Desk for a password reset at 503-945-5623, option 1.
3. Then, please contact the Service Desk at 503-945-5623, option 1, to obtain a 1 Day Secure Bypass. This will grant you temporary access to the system, allowing you to begin setting up MFA.
4. Now that you have system access and have selected your authentication method, you can proceed with setting up MFA. Detailed instructions for your chosen method are provided below:
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Microsoft Authenticator App Instructions:
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YubiKey MFA Instructions:
5. After you have completed MFA configuration, you will need to reset your password. Step-by step instructions can be found here:
If you encounter any issues, please don't hesitate to call Service Desk at 503-945-5623, option 1.
Access requests?
Do you have a new employee that needs access to MOTS? Need to remove access to MOTS for a former employee? Click on the User Request Form below.
 MOTS quick links
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