 June 2024
Dear Providers,
Many of you may be aware that Citrix 1Click is being discontinued and Multi-Factor Authentication (MFA) for Citrix access is being implemented. If you have already configured MFA, great! You’re all set! However, if you have not set up your MFA yet, there are a few steps you will need to take.
You will need to determine if you will be using a mobile device with the Microsoft Authenticator App or a YubiKey. We are including instructions for both methods.
Mobile Device MFA Instructions: Instructions for configuring MFA on your mobile device can be found here: Instructions for the Microsoft Authenticator App
YubiKey MFA Instructions: Should you decide that a YubiKey is your preferred option, our technical team recommends purchasing a Series 5 YubiKey at an online retailer or in store. Then, download the Yubico software to the computer you will be using. You might need to reach out to your facility’s IT Department for assistance with the Yubico Software.
Instructions for Installing the Yubico Authenticator
Instructions for Registering a YubiKey
How to use a YubiKey
If you encounter any issues, please call Service Desk at 503-945-5623, option 1.
Since our announcement in March regarding the adjustment of our launch date to Q4, our team has been actively working behind the scenes. We continue to focus on enhancing ROADS to meet the highest standards of quality, security, and functionality. Here's what we're currently working on:
- Conducting rigorous testing to ensure a smooth user experience.
- Enhancing features and adding new functionalities based on feedback.
- Strengthening our infrastructure to support seamless implementation.
- Developing comprehensive training materials to facilitate your transition to ROADS.
We remain dedicated to keeping you informed of our progress and upcoming milestones. Our team is here to address any questions or concerns you may have, so please don't hesitate to reach out.
Your ongoing support and feedback are invaluable as we prepare for the Q4 launch. We appreciate your patience and understanding as we work diligently to deliver a robust solution. Thank you for being an essential part of the MOTS / ROADS community. We look forward to sharing more updates with you soon.
The ROADS Team
MOTS EDI Webinar
July 3, 2024 9:00 AM - 10:00 AM
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Keep up to date with changes and the latest information about MOTS EDI.
If you have questions, send them to us ahead of time or ask during the webinar.
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Intro to MOTS
July 10, 2024 10:00 AM - 11:00 AM
In this webinar we will review all things MOTS! This is geared for folks that are new to MOTS reporting and/or need a refresher. |
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Access requests?
Do you have a new employee that needs access to MOTS? Need to remove access to MOTS for a former employee? Click on the User Request Form below.
 Questions?
Reach out to us at MOTS.Support@odhsoha.oregon.gov.
MOTS quick links
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