DMV to close Lloyd Center office in January

Nov. 28, 2011
ODOT News Release No. 11-289
News media contact: David House, 503-945-5270

DMV to close Lloyd Center office in January

Last day of business on Jan. 13

The limited-service DMV office at Lloyd Center Mall will close permanently as its lease expires in January. Three staff members who work there will be reassigned to two nearby Portland DMV offices.

The office will close permanently at 5 p.m. Friday, Jan. 13, so that DMV can remove its equipment and other material before the lease expires on Jan. 31.

Portland-area residents will continue to have access to several full-service DMV offices within a few miles, including:

* Northeast Portland, 1836 NE 82nd Ave.
* Southeast Portland, 8710 SE Powell Blvd.
* North Portland, 8260 N Interstate Ave.
* Downtown Portland, 1502 SW Sixth Ave.
* Gladstone, 10 82nd Drive
* Gresham, 2222 E. Powell Blvd.

Employees from the Lloyd Center office will move to the Northeast Portland and Downtown Portland offices. This will increase overall capacity to serve customers.

“Because there are other DMV offices within a few miles from the Lloyd Center, we believe there is a more cost-effective way to provide services in the metro area,” DMV Administrator Tom McClellan said.

DMV launched limited-service offices during the 1980s primarily in shopping malls.  Since then, the ways people do business with DMV have changed substantially:

* People now renew their vehicle registrations by mail, online or at DEQ stations in areas that require emissions testing.
* Customers can use DMV online services to renew vehicle registrations, file a change of address, or file a sold vehicle notice. .
* People also can download forms to do many other transactions by mail.
* Oregon driver licenses and identification cards now are valid for eight years rather than four, cutting in half the frequency that customers must come to a DMV office for a new photo and new card.
* Tougher identification requirements that Oregon has implemented in the past few years have made some driver license and ID card renewals more complex and therefore more easily done at full-service offices.

In these economic times, both businesses and government agencies are looking for ways to streamline services and become more efficient.  DMV will save about $275,000 in the next two-year state budget cycle in rent, utilities and maintenance by closing the office.
 
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