Mall 205 DMV Hiring for Bilingual (Spanish) Service Rep!

ODOT17-2279OC – Portland (Mall 205)

Oregon Department of Transportation
Driver and Motor Vehicle Services (DMV) 
Field Services Group - Mt. Hood Region

Join our team, serving Oregonians in the Portland DMV field office!

As a transportation services representative 1 (TSR 1), you will be responsible for enhancing the image of the department by representing DMV in a professional manner and by meeting customer service expectations while adhering to privacy laws. You will secure the motoring public's compliance to DMV requirements by explaining and interpreting laws, rules, policies, procedures, programs and records. As a team member, this position will deliver customer service through person-to-person contact at the counter, over the phone and through written correspondences.

We invite members of all diverse communities to join our workforce as we endeavor to best serve Oregonians from every background.  ODOT values diversity and inclusion because they are good for Oregon.  We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, and providing opportunities for professional enrichment we are better able to serve those around us.  We thank you for considering this employment opportunity.

Additional Details

• This position is represented by the Service Employees International Union (SEIU/OPEU).
• Must have and maintain a valid driver license and an acceptable driving record.
• Must be fluent in Spanish and English.

DUTIES & RESPONSIBILITIES:

• Communicate regularly with customers.
• Perform counter work and assist the public.
• Interpret and apply vehicle laws and agency policies and regulations.
• Explain the use of forms for various transactions.
• Inspect documents and applications for completeness and accuracy.
• Provide applicants with driver license study materials and assist them with the application process.
• Administer, correct and explain the law tests.
• Conduct and interpret the vision tests.
• Produce photo licenses, instruction permits and identification cards.
• Determine and collect appropriate fees for transactions.
• Use computer terminals, vision instruments, automatic testing devices and other equipment.
• Assist in maintaining sensitive inventory and other office materials. 
• May perform physical examination of vehicles to determine that they carry the correct vehicle identification number (VIN).
• Conduct all driver license examinations including behind-the-wheel drive tests for regular class C vehicles and motorcycle skills tests.
• Complete physical inspection of the vehicle safety equipment. 

• Constant contact with the public, sometimes displeased or irate.
• Requires the ability to deal courteously and effectively with people.
• Requires constant accuracy during each transaction to make sure requirements are met and funds are accurately collected.
• Must be vigilant to minimize errors.
• Requires standing for extended periods of time.
• Requires use of a computer in a windows environment.
• May be required to work in inclement weather.
• May be required to travel overnight.
• May be required to work in an office other than the assigned office.
• This position requires that the incumbent work a flexible schedule (starting and stopping times may vary on a daily basis, but not necessarily each day), and days other than Monday through Friday.
• Conduct driver license examinations for often times marginally skilled drivers, including tests for handicapped persons, persons with limited English communication, and/or comprehension abilities.

QUALIFICATIONS, REQUIRED & REQUESTED SKILLS:

• Two years of public contact/customer service experience which involved:
  • Dealing with the public in-person or by phone providing information about services/programs or
  • Explaining/applying laws, rules, regulations/procedures AND
• Experience or training using computers to retrieve and input data AND
• A valid driver license and an acceptable driving record.

• Must be fluent in Spanish and English.
• In addition to the above minimum requirements, this position requires the employee to collect money and make change. If you wish to be considered for this position, your application must show a minimum of three months experience in this area. 

• Experience working in a fast paced environment and dealing with stressful situations.
• Experience dealing with angry or hostile customers.
• Experience handling multiple assignments and frequent interruptions.

ADDITIONAL INFORMATION: