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To avoid any negative effects on the recently delayed renewals for Oregon Supplemental Income Program-Medical (OSIPM) restoration and Ex Parte, also known as passive renewals, it was decided that changes to renewal date functionality would not be included in the Continuous Eligibility (CE) Phase 2 build which was released Feb. 23, 2024.
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As first reported February 5, a newly formed team is now available to help support medical assisters who call the statewide ONE Customer Service Center.
The Community Partner Focused Team debuted March 1, 2024. The team will respond to questions from employees of organizations with training and access to ONE Online accounts as they help people with their ONE application.
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The Multnomah County Aging and Disability Services – Midland office, has moved to its new permanent location at 11982 NE Glisan Street in Portland.
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To obtain more accurate race and ethnicity data, the Food and Nutrition Service (FNS) has eliminated the policy allowing workers to enter this information based on visual observation. When this data is not voluntarily provided by the individual, either on an application or by verbal attestation, workers will need to select either “Did not answer” or “Don’t want to answer”.
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Oregon Health Plan (OHP) Bridge will be replacing the MAGI Expanded Adult Program this summer. In 2023, the temporary MAGI Expanded Adult Program (also referred to as the ‘EXADLT’ TOA) was created to ensure coverage did not end for certain individuals until the permanent OHP Bridge was in place OEP-PT-23-015.
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It is important that communications with policy analysts are not copy and pasted into case notes. Best practice is to indicate the date you received the information, noting the analyst's title and department who provided the guidance then paraphrase the information that was shared.
Bookmark the quick reference guide (QRG) about case notes today.
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Requests to update an existing or new quick reference guide can be submitted through the Oregon Eligibility Partnership (OEP) Learning and Engagement Team (LET) QRG tracker. When you submit the request, please provide as much information as possible that details the problem that the QRG will address.
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Case Actions QRG: Direction was included for the SNAP program when an application is received and appointments are scheduled beyond 30 days, workers should extend the processing time frame to align with the appointment date. If a request for information (RFI) is needed during the appointment, workers extend the processing time frame to align with the RFI due date. If the appointment is missed, workers review the extended processing time frame to confirm it is aligned with the missed appointment date and update the processing timeframe if they are not aligned.
Please note that for standard SNAP cases, appointments should be scheduled within 30 days. For expedited SNAP, appointments should be scheduled within seven days.
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OEP-IM-24-008: The Oregon Department of Human Services (ODHS) and Oregon Health Authority (OHA) have contracted with Performance Health Technology (PH Tech) to provide supplemental customer service through the end of 2024.
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IBP 24-005: The community spouse’s income is not being included when determining the Community Spouse Income Allowance (CSIA).
IBP 24-004: Beginning Feb. 28, 2024, VEC support staff no longer work the Schedule/Reschedule Interview and Electronic Request – Reschedule tasks.
Updated IBP 23-032: Extended adverse actions periods are impacting the ability to take case actions timely.
Retired TBP 24-001: The Oregon Employment Department (OED) FRANCES system is now available to staff and includes migrated features. If staff do not have access to FRANCES, please have managers submit a 786 to request access. As a reminder, Oregon Eligibility Partnership - Learning and Engagement Team no longer assists with the access requests and a 786 is required. Training on the changes is available within FRANCES, through an online module "Viewing Claims and Claim Information". All legacy/DHR OED/unemployment related screens have been retired from DHR/legacy.
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Be sure to download this week's data poster.
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Bookmark these Oregon Eligibility Partnership (OEP) resources for quick reference.
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