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August 26, 2020
Dear ODFW customer:
If you are using e-tagging and have an Apple iPhone or iPad, there is a problem you need to be aware of that may not allow you to use the MyODFW app to show your license or tag your animal in the field. (Android devices are not affected.)
ODFW recently became aware that the MyODFW app will not open on iPhones or iPads when the device is out of cell service or in airplane mode—users will get an error message instead. We are working on fixing the problem but aren’t sure when it will be resolved.
Until it is fixed, please do the following:
- Take a screenshot of your license and tags.
- Open the app while you still have cell service or WiFi and leave it turned on/logged in during your trip.
- Do not swipe the app off the screen because this will close the MyODFW app.
- If possible, do not turn off your phone during your trip as this will close the MyODFW app.
What if the app closes and I can’t reopen it in the field?
The screenshot showing that you have a valid tag will temporarily suffice as proof until this problem is resolved. However, MyODFW app users who encounter this problem must immediately complete e-tagging once they are back in cell or WiFi service. Also, app users will need to update to the latest version that fixes this problem once it is available as the screenshot will no longer suffice for proof of tag (users will be alerted once the new version is available).
HUNTERS: If you harvest an animal, take all the steps you normally would except for electronically validating the tag and adding the confirmation number to your handwritten tag. Reminder that hunters who are e-tagging need to write their name, ODFW ID, date of birth and harvest date on anything that will stand up to the elements (like flagging or duct tape) and affix it to the animal like a traditional tag. Keep it attached to the carcass in transport. As soon as you are back in cell service, complete e-tagging and write the confirmation number down on whatever is affixed to your animal.
ANGLERS: At the time of harvest, document the required information (species, type wild or hatchery, location) either on paper or with any tool available on your mobile device (text, email, notepad). As soon as you are in cell service, complete the regular e-tagging procedure.
We apologize for this inconvenience and thank you for your business and for your patience while we resolve this problem.
Thank you,
Mathew Oeder
ODFW Division Administrator
Management Resources Division
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