We're aware of the issues some of you are experiencing during the transition to the new OMMA MedPortal and have been actively working to resolve them. These issues are short-term in nature and while they were not anticipated, they are being addressed daily. Reported issues that are expected to be resolved within the next week include: 

• Login challenges: Some licensees have reported trouble accessing the portal. We're working with OMES to address access issues and improve the login process.
  
  
  • If you're experiencing login issues due to authentication and are unable to access the new portal, please contact us with the email address you’re trying to sign in with. If you’ve contacted us regarding this, your ticket is being processed.
    
    
  • The best thing you can do to assist with speeding up this process is to look back at your records and log in to the new system using the exact same email address you used in the old system. 
    
    
  • If you’re unsure what email address is linked to your application(s) and/or license(s), please contact us to confirm whether or not you have an existing email address on file that should be used to sign in. If your account requires a password reset, we’ll help get a ticket to update your account filed for you.  
    
    
  • Beginning Monday, Nov. 17, you’ll receive an update on your ticket within two business days. 

• Call Center Wait Times: We're aware that wait times have been longer than normal. To help reduce delays, we're temporarily reallocating staff from other departments to assist with call volume.  

• Rejected Applications: If your application was rejected in Thentia and you experienced issues resubmitting your application in the new portal, we're working through pending applications to apply rejection reasons so you can resubmit. 

• Confirmation Emails: Automatic email notifications in the portal will begin next week. In the meantime, you can view the status of your application or license in your portal, or contact us for a copy of your receipt. Emails were shut off temporarily during data migration to ensure that no incorrect mass emails went out.  

• Managing Owner Delegation: If a business owner has designated themselves as the managing owner but another owner needs to assume the role, the current managing owner must contact us to request the change—or they may add the other owner as a business affiliate within the business account.  

We are committed to working with you on license renewal deadlines during this transition, and we assure you that you will not be penalized due to technology issues outside of your control.

Thank you for your patience. We're confident the improvements underway will lead to a smoother portal experience, and you will see the long-term benefits of this new portal.