Announcing our new ISD organizational structure
Oklahoma Office of Management and Enterprise Services sent this bulletin at 09/25/2014 12:30 PM CDTOMES ISD Team,
The past year has been positive for us. From change management training to improvements in our unification process and improved service delivery, we have brought significant beneficial results to our partners. The shift from IT operational efficiencies to IT operational excellence is well underway and the difference has been profound.
Our partner agencies see and appreciate our positive changes, but we must do more. We must commit to a constant pursuit of excellence that changes our culture and transforms our role to a trusted advisor to our partners.
In this spirit, today we announce the next evolution for ISD’s organizational structure. Our new structure, developed through input from all of you and enthusiastically approved by Secretary Doerflinger, will allow ISD to better serve our partners by improving and expanding existing and new service delivery while simultaneously establishing a better framework for career opportunities and advancement at ISD.
These changes have been in development for some time since originating in spring 2013 with the Civic Advantage study. Since that time, the entire ISD staff has guided our organizational development process. You offered tremendous beneficial feedback in change management classes, the climate survey and conversations during open office hours. By combining that feedback with input from other states, consultants and industry leaders, we have arrived at a more effective structure to meet our goals.
The new structure features 11 key service teams, each with its own director, effective today. These new teams and assigned directors can be viewed in the documents linked below.
As you will see, our new model places more emphasis on aligning skills and services while maintaining business segment expertise where appropriate. The simplicity and scalability you have created with this model will be a major improvement for our partner agencies and ISD staff. It is a far more operational, sustainable and stable model than what we have operated under for the past three years.
I know you are asking: What’s it mean for me? Rest assured, we will answer that question together soon. Until that time, please keep doing what you do and working with the people you work with today.
Today’s announcement is the beginning, not the end, of the shift to this new model. Leadership has taken step one and now we place it in your capable hands for completion. Much like this model’s development, its execution will be a bottom to top process.
Beginning Oct. 14, the new team leaders will host weekly web conferences open to all ISD staff. To have a voice in how these teams evolve, please participate in these sessions. We expect detailed planning for each team to be complete by the end of the calendar year, if not before.
To ensure maximum accessibility and availability throughout this journey, open office hours have been expanded. Each Friday in October, I will be available all day, along with Matt and the new team leaders. Town halls will also be held throughout this effort. Details for those events will be announced soon.
For now, please take time to reflect on this new model, participate in the web conferences, visit during open office hours and prepare to attend the town halls. In the coming weeks, you will have the chance to guide this transition, and we are counting on you to do just that.
On a more personal level, please know I am fully committed to doing everything I can to reduce the fear, uncertainty and doubt many of you have experienced during the past three years. That’s a big reason why I dedicated the resources I did to development of this model. Soon, our organization will have the permanency and clarity many of you have craved since IT Unification began. Through the process we begin today, everyone will have the chance to align your skills and ambitions where they can have the greatest impact.
This is a yet another significant evolution, but it will not change our commitment to our incredible people, the transformative power of technology and to the State of Oklahoma.
I look forward to discussing our new model more over the coming weeks and arriving together, stronger and better on the other side.
Let’s go!
Bo Reese
(405) 522-8855 office
(405) 520-2123 mobile
CC: Matt Singleton, Preston Doerflinger