ISD Mandatory Training

Enroll for 3 days of training NOW
Please Coordinate with your manager/supervisor prior to enrolling

IF YOU LIVE OUTSIDE OF THE METRO AREA, PLEASE WAIT TO ENROLL UNTIL YOU HAVE BEEN NOTIFIED BY YOUR SUPERVISOR

Beginning February 2014 and running through May 2014, ISD will be providing each ISD employee with three days of mandatory training.  Employees or their Supervisors may call any of the HR staff to enroll in the classes.  It is preferred that you take the classes all in the same week, but not required.  Once enrolled, the employee will receive an email confirming their enrollment and sent a reminder prior to the class.

Training  topics:

Day 1: (Tuesday) – Held at the Tom Steed Training Center
           8:30AM – Noon           OMES/ISD Pivot
           1:00PM – 4:30PM       Change Management

Day 2: (Wednesday) – Held at the Tom Steed Training Center
           8:30AM – 4:30PM       Spectrum (Optional, if you have already attended a Spectrum Class)

Day 3: (Thursday) - Held at the Tom Steed Training Center
           8:30AM – 4:30PM       Customer Service

To enroll any ISD employee:  Call or email the below staff – please do so by:  January 31, 2014 to enroll you and/or your staff:  Please let them know which session you want to be enrolled in; by indicating the date of the first class (The Tuesday class; Beginning on:  Tuesday, February 4th running through Tuesday, May 20th) and if you will or will not need to attend the Spectrum Class  (This class is optional to those that have already taken it)

Please Coordinate with your manager/supervisor prior to enrolling.

Jennifer Shockley, Jennifer.shockley@omes.ok.gov, 405.521.3953
Kim Norried, kim.norried@omes.ok.gov, 405.522.2723
Linda Haley, linda.haley@okdhs.org, 405.522.1392
Mark Prince, mark.prince@omes.ok.gov, 405.522.5141


Customer Service: Course Objectives – Participants will:
1. Describe the five (5) areas by which customers measure the quality of service.
2. Be able to recognize and overcome the barriers that keep one from giving good customer service.
3. List the five (5) steps to quality customer service.
4. Identify the four (4) basic human needs.
5. Practice good telephone etiquette.

Change Management - COURSE OBJECTIVES - Participant will:
1. Describe the four phases of any major change in an organization or personal situation.
2. Demonstrate the use of at least two methods of managing desired change.
3. List at least three ways they can adapt themselves to change at work with minimal stress.

The OMES/ISD Pivot – is going over the strategic plan, org chart and the pivot……

The Spectrum Training – It is the basic awareness of yourself and others personality styles using the language of colors, gaining understanding of your own strengths, needs and motivators, while also learning to value the differences among the people around you.

Thank you,
Fonda Logston, PMP, CEA
Plan & Manage Director
Office of Management and Enterprise Services
Information Services Division
3115 N Lincoln Blvd, OKC 73105
405.522.1824
fonda.logston@omes.ok.gov