|
OMES Central Accounting and Reporting (CAR) is pleased to announce the implementation of our service request platform within the state's work management system, ServiceNow.
About this transition: The Statewide Accounting and Finance Center of Excellence (FCOE) teams now offer ServiceNow catalog items for your agency's use. This replaces two department email addresses (accounting@omes.ok.gov and dcarcore@omes.ok.gov), enhancing our ability to efficiently track and manage every request submitted to our office. The platform also offers metrics to help us continuously improve our service quality. If you email the decommissioned department email addresses, you will receive an automated reply directing you to the ServiceNow portal.
Using ServiceNow to engage the CAR team:
For employees of most state agencies:
- Log in to ServiceNow using your employee ID number; no registration is needed. Navigate to the catalog and select Central Accounting & Reporting.
- The catalog items available are:
- Agency Contact Update.
- Asset Management.
- CAR Misc. Questions.
- Finance Center of Excellence.
- New Chartfield Values.
- Submit a Form to CAR.
- Each catalog item has different required fields; some require an attachment (for example, Submit a Form to CAR) while others are open fields (including many fields under Finance Center of Excellence).
For affiliate agencies and Higher Ed entities:
- Create an account in the ServiceNow government portal. Follow these step-by-step instructions on that process.
-
Note: A recent system change has taken place. If you experience login issues, try clearing your browser cache. If issues persist, call or email Bethany Patterson at 405-521-6289.
- When you are logged in, navigate to Browse Catalog and select Central Accounting & Reporting.
- The catalog items available are:
- Agency Contact Update.
- CAR Misc. Questions.
- Higher Ed Payroll Taxes.
- Submit a Form to CAR.
- Each catalog item has different required fields; some require an attachment (for example, Submit a Form to CAR) while others are open fields (such as fields under CAR Misc. Questions).
The CAR teams appreciate your understanding and look forward to continuing our partnership with you!
|
