Submitting a ticket with the OMES self-support portal

The customer success team is constantly working to improve and simplify services. Our self-service portal is the core of state technology service delivery. It’s a one-stop shop where all issues are reported, and requests are made. 

By using our service catalog and browsing through our wide selection of categories, customers can submit a ticket based on their need. Once you select a topic, you will then need to complete a form that will automatically be routed to the technology team to fulfill your request. 

Check out other benefits of using our self-service portal:  

• Chat support:
  
  • Find answers to questions or issues quickly. Chat with one of our Service Desk technicians. View the chat support overview video to get started.  
• Password reset:
  
  • Quickly reset your passwords and regain access to your accounts. 
• Ticket progress:
  
  • Stay updated on the status of your tickets. 
• System status:
  • View and report issues and outages for state systems. 
• Knowledgebase: 
  
  • Visit our online library about products, services and more. 
• Order new devices:
  
  • Order new or request help with devices or accessories. 
• Training:
  • View walk-through training videos and user guides.