March 2025

• SoonerCare Helpline: No More Waiting on Hold
• April is High Blood Pressure Education Month
• Member Toolkit
• Need Help Managing Your Diabetes?
• Blood Glucose Monitors Now Available
• Have You Received a Member Survey?

SoonerCare Helpline: No More Waiting on Hold

SoonerCare knows your time is valuable. That's why we've added a new feature to our helpline.

• SAY GOODBYE TO HOLD: You no longer have to wait on hold when calling. With our new callback feature, you can hang up and relax. We'll save your place in line and call you back when it's your turn.
• HOW IT WORKS: When you call, select the option to be called back. We'll then contact callers in the same order we received the calls. Whether you stay on hold or choose callback, your place in line does not change. And there's no need to call multiple times — just one call reserves your space in line.
• TO USE CALLBACK: Please make sure spam blocking is turned off on your phone. Sometimes when we return a call, it can show up as spam. Our phone number may also come up as a Colorado or Florida number on your caller ID.

April is High Blood Pressure Education Month

 
National Blood Pressure Education Month is coming up soon! High blood pressure, also known as hypertension, is a common condition. It can lead to serious health problems like heart disease and stroke. Managing your blood pressure is important for your overall health.

SoonerCare offers valuable benefits to help you manage high blood pressure:

1. Medical Nutrition Therapy:

   • What it is: Personal nutrition counseling with a licensed registered dietitian.

   • Benefits: Learn to follow a heart-healthy diet with six hours of nutrition counseling per year.

2. Diabetes Self-Management Education and Support:

   • What it is: Educational sessions to help you manage diabetes.

   • Benefits: Gain skills to control blood sugar levels. This is important because managing diabetes can also help control blood pressure. Get one hour of one-on-one training and nine hours of group training in your first year of training.

3. Tobacco Cessation Counseling and Support:

   • What it is: Free tobacco cessation counseling sessions with your provider. They'll help you set up a plan to quit successfully. This includes finding out which nicotine replacement therapy and/or quit smoking medications are right for you.

   • Benefits: Full coverage of all seven FDA-approved quit medications and nicotine replacement therapies. These do not count against your monthly six-medication limit! Covered medications and therapies include:

     1. Nicotine gum

     2. Nicotine lozenges

     3. Nicotine patches

     4. Nicotine inhalers

     5. Nicotine nasal spray

     6. Bupropion (Zyban)

     7. Varenicline (Chantix)

   • Support: The Oklahoma Tobacco Helpline includes coaching and a dashboard to track your quit progress. 

Managing your health can improve your blood pressure. Contact your SoonerCare provider to ask about tobacco cessation and see if you qualify for these services. Taking action today can lead to a healthier future!

Member Toolkit

Need a ride to an appointment? Quitting tobacco? Need to find a provider or an after-hours clinic? Our Member Toolkit is just for you! It offers information on everything you may need help with. Check it out today.

Need Help Managing Your Diabetes?

If you have diabetes, SoonerCare is here to help!

• GET FREE TRAINING: You can get 10 hours of free training during your first year. After that, you can get two hours each year. Some of the training is one-on-one, and some is in groups.
• WHAT IT OFFERS: You'll learn how to manage your diabetes better, get more active and eat better. After the training, most people live healthier. They have less hospital visits and a lower risk of kidney, nerve and eye damage.
• WHERE TO START: Ask your provider to contact a covered diabetes self-management program. Also ask about getting a 90-day supply of your maintenance drugs for diabetes. In addition, you might be eligible for a continuous glucose monitor.

SoonerCare has many tools to help you live better with diabetes! 

Blood Glucose Monitors Now Available

Oklahoma ABLE Tech has 67 blood glucose monitors available and ready for new homes. Brands include One Touch, Free Style and Contour. Please note, test strips are expired, and a prescription is required with your application. If you're interested, fill out an online application. Or print an application and fill it out by hand. The mailing address and email address are on the application.

Have You Received a Member Survey?

OHCA is sending surveys to some SoonerCare members. We are working to make your experience the best it can be. If you get a survey, use the link or phone number to take the survey. The survey is available in English and Spanish. It only takes a few minutes to complete.

About OHCA

Please call the SoonerCare helpline at 800-987-7767 if you have questions about your coverage or benefits. For updates on new policies, health tips, helpful resources and more, follow OHCA on Facebook and X. The Oklahoma Health Care Authority does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.