SoonerCare Member Newsletter • May 2024

SoonerCare Member Memo

May 2024


Do You No Longer Need SoonerCare?

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Wondering what you should do once you no longer need SoonerCare benefits? HealthCare.gov is a health insurance website that can help you navigate the next steps. Below are some frequently asked questions to help you get started.

Q: Who is eligible for coverage through the Health Insurance Marketplace?

A: Individuals and/or households must qualify for one of the following to be eligible for health insurance through the Health Insurance Marketplace:

  • Live in a state within the U.S. served by the Health Insurance Marketplace they are applying.

  • Be U.S. citizens, U.S. nationals or lawfully present immigrants for the entire time they plan to have coverage.

  • Not be incarcerated (unless pending disposition of charges). 

Q: How do I apply for the Health Insurance Marketplace?

A: You may apply for the Health Insurance Marketplace through:

Q: How do I know if I'm eligible for the Marketplace? Who can help me?

A: To find out if you are eligible for Marketplace services, you can call the Marketplace at 800-318-2596 (TTY 855-889-4325). The call center is available 24 hours a day, 7 days a week (except holidays).

Q: What do I do if I need help enrolling in the Health Insurance Marketplace?

A: You can get help using any of the options below.

  • Visit the Marketplace website.
  •  Call the Marketplace Call Center at 1-800-318-2596 (TTY 1-855-889-4325).

  • Counselors in your area may be able to help. Visit HealthCare.gov or call the Marketplace Call Center at 1-800-318-2596 for more information. 

  • En Español: Llame a nuestro centro de ayuda gratis al 1-800-318-2596.

  • Other languages: If you need help in a language other than English, call 1-800-318-2596 and tell the customer service representative the language you need.  

If you still have trouble enrolling, the Health Insurance Marketplace has people in Oklahoma to help you enroll. You can find them at https://localhelp.healthcare.gov.


Breathe Easier, Live Better: May is Stroke Awareness Month

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Stroke Awareness Month reminds us that many strokes are preventable, and you have the power to reduce your risk. Did you know smoking affects more than just your lungs? It can harm your blood vessels, increasing your chance of stroke. Each day you quit is a step toward a healthier heart and brain.

SoonerCare is committed to helping you quit smoking. Benefits like free nicotine replacement therapy are designed for your success. This month let’s take action together. Get on the path to a smoke-free life and reduce your risk of stroke. Explore your smoking cessation benefits. And make May the start of a healthier future.


Have You Received a Member Survey?

OHCA is sending surveys to some SoonerCare members. We are working to make your member experience the best it can be. If you get a survey, use the provided link or phone number to take the survey. The survey is available in English and Spanish and takes just a few minutes to complete.


The Tools for Managing Diabetes

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If you want to manage your diabetes effectively, you'll only succeed if you have the tools to get started.

Diabetes is a difficult and challenging disease. It requires daily self-management and the tools to help you live well. That's where SoonerCare's Diabetes Self-Management Education and Support comes in. The program offers clinical, educational, emotional and behavioral care. It will help you manage diabetes with confidence and improve your health. Ask your doctor if you qualify for the education benefit and request a referral today.


Pregnant Women and Mothers: Your Input is Needed

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The Oklahoma State Department of Health and Oklahoma Human Services would like your input. They are interested in your thoughts on issues related to pregnant women, mothers and children. Please take a few minutes to fill out the survey


Is Your Asthma Treatment SMART?

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SMART, or Single Maintenance and Reliever Therapy, is the best choice for many people with asthma, and it’s covered by SoonerCare. Ask your health care provider if SMART might be right for you. While you’re there, make sure you have an updated asthma action plan and show off your skills using your asthma inhaler!

If you have questions about asthma medication coverage, please call the pharmacy help desk at 405-522-6205, option 4, or toll-free 800-522-0114, option 4.


Able Tech Helped Lana. Can It Help You?

Meet Lana. After breaking her leg, Amada Senior Care referred Lana to Oklahoma ABLE Tech. Their device reutilization program was able to help.

They matched Lana with durable medical equipment that included a portable toilet. Lana was able to easily reach it without have to go down the long hallway in her wheelchair.

“The loan of this item saved us money and made life a little more bearable while recovering,” said a grateful Lana. “It is much appreciated.”  

Still recovering, Lana looks forward to learning how to walk with a walker soon. 

The device reutilization program provides free durable medical equipment to the best-matched Oklahomans. The program is 100% based on donations. That means it relies on community contributions for devices.

Learn how to donate your gently used device. Or apply to get a device on the Oklahoma ABLE Tech page.


Requesting a Call Back from SoonerCare?

For SoonerCare to fulfill your request, please make sure spam blocking is turned off on your phone. Sometimes when we return a call, it can show up as spam. Our phone number may also come up as a Colorado or Florida number on your caller ID.


About OHCA

Please call the SoonerCare helpline at 800-987-7767 if you have questions about your coverage or benefits. For updates on new policies, health tips, helpful resources and more, follow OHCA on Facebook and X. The Oklahoma Health Care Authority does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.

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