SoonerCare Member Newsletter • July 2023

SoonerCare Member Memo

July 2023

Update Your Information

SoonerCare eligibility reviews are continuing. It is important to make sure your information is up to date. Members who are still eligible for coverage but do not have their information up to date could lose their benefits. Please confirm your information and documentation as soon as possible. Some items you may need to update include: 

  • Household income 
  • Contact information (address, email address, phone number, etc.) 
  • Number of people living in your household 
  • Social Security number(s)
  • Missing documents

It is very important to make sure OHCA has the right address for you. That way we can reach you with important information about your SoonerCare benefits. If you receive a letter or email from OHCA saying there is missing information from you, please respond right away. You can update your account at

Learn About SoonerSelect

Most SoonerCare members will get their health care services covered in a new way next year. They will move to SoonerSelect health and dental plans. These plans provide services through a network (group) of doctors, dentists and other service providers. Some plans also offer extras like programs to help you quit smoking and get healthier. Visit OHCA's SoonerSelect web page to learn more about the program and plans. Be sure and check out the FAQ section too.

You can also help shape OHCA's plans for quality improvement relating to SoonerSelect. Public commenting is now open for the Sooner Select Quality Strategy. You can view the document and submit your comments to

Doula Services are Now Available

Photo of pregnant woman

Beginning July 1, 2023, SoonerCare is excited to offer doula services to pregnant members.

A doula is a trained birth worker. They provide emotional, physical and informational support services before, during and after childbirth. Doulas are non-clinical and do not provide medical care. Doulas work with you to determine how best to use the benefit to meet your needs.

As a pregnant SoonerCare member receiving doula care, you will have:

  • Eight total doula visits during your pregnancy and postpartum period
  • Your doula present with you during labor and delivery

A doctor or other licensed practitioner must recommend doula services. Once your provider recommends doula services, you can pick any doula provider who is a SoonerCare-contracted provider. Learn more about SoonerCare doula services.

You're Not Alone: Quitting Tobacco with SoonerCare

Quitting tobacco isn't easy. But you don't have to do it alone. SoonerCare and the Oklahoma Tobacco Helpline are here to support you every step of the way. Together, we have resources and benefits to help you in your journey toward a tobacco-free life. Remember, it's OK to ask for help. Your SoonerCare provider can discuss options that are best for you. Let's do this together! Learn more about your SoonerCare tobacco cessation benefits.

Oklahoma Tobacco Helpline: Your Trusty Guide

The Oklahoma Tobacco Helpline offers free, custom services to Oklahomans looking to quit tobacco. You can quit on your terms, at your pace. And as a SoonerCare member, you have access to even more benefits! Learn more about SoonerCare and quitting tobacco.

Have You Received a Member Survey?

OHCA has been sending surveys to a sample of SoonerCare members. We are working to make your member experience the best it can be. If you get a survey, there is a link and phone number that lets you take the survey online or by phone. The survey is available in English and Spanish and takes just a few minutes to complete. 

Mental Health Drugs

Photo of woman in yoga pose with toddler next to her

If you or someone you love has a mental illness, you are not alone! Currently, 1 in 4 Oklahomans has a mental health condition. For some, that means having depression or anxiety. For others, it might mean they live with schizophrenia or bipolar disorder. For many people, mental health prescriptions help them feel better. But all drugs come with a chance of side effects. Knowing the possible side effects is important.

Antipsychotic drugs can have more serious side effects than other mental health drugs. These include:

  • Weight gain
  • High blood sugar
  • Low blood pressure
  • Feeling sleepy
  • Dry eyes
  • Dry mouth
  • Constipation
  • Having trouble urinating
  • Changes in menstruation
  • Breast changes
  • Uncontrollable body movements
  • Heart problems
  • Cataracts
  • Sexual problems
  • Liver changes

Some of these side effects can be very serious and even permanent. The risk is even greater for children, especially for those taking more than one antipsychotic drug. Some side effects, like high blood sugar or liver changes, you won’t feel. They can only be found through regular lab work and other tests. Talk to your health care provider about the risks and benefits of these drugs. Be sure to ask them if it’s time to have your lab work done!

Please visit OHCA to learn which mental health drugs are covered by SoonerCare. Some medicines may need a prior authorization. You can contact the SoonerCare Pharmacy Help Desk if you have questions. Call 405-522-6205, option 4, or toll-free 800- 522-0114, option 4.

New Site for Durable Medical Equipment Donations

Oklahoma ABLE Tech is the provider and collector of gently used durable medical equipment for OHCA's SoonerCare members. They recently announced a new partnership with the Lawton Public Library. The library will serve as a donation site for people to drop off durable medical equipment that is no longer needed.

This is the first donation site in this part of the state. You can drop off equipment during library hours: Monday-Wednesday, 9 a.m.-8 p.m. and Thursday-Saturday, 9 a.m.-6 p.m.

The library is at 110 S.W. 4th Street in Lawton. If you have big items such as a hospital bed, please contact the site ahead of time to make sure it has space for your large donation. You can contact the library at 580-581-3450 or by email at

Visit ABLE Tech’s donation page to see what you can donate. Or learn of other ways to return medical equipment to OHCA.

Requesting a Call Back from SoonerCare?

For SoonerCare to fulfill your request, please make sure spam blocking is turned off on your phone. Sometimes when we return a call, it can show up as spam. Our phone number may also come up as a Colorado or Florida number on your caller ID.

About OHCA

Please call the SoonerCare helpline at 800-987-7767 if you have questions about your coverage or benefits. For updates on new policies, health tips, helpful resources and more, follow OHCA on Facebook and/or Twitter. The Oklahoma Health Care Authority does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.

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