In This Email:
Due to federal regulation passed in December 2022, SoonerCare/Insure Oklahoma will soon restart the renewal process for members as the continuous coverage requirements originally set up by the Public Health Emergency ends. The Oklahoma Health Care Authority (OHCA) began the renewal process in early March. Employers and agents will be receiving emails that address how many employees may be affected.
Insure Oklahoma members who are below 210% of the federal poverty level (FPL) and become pregnant will move to the SoonerCare pregnancy benefit and receive 12 months of postpartum benefits if the pregnancy is reported in the member application. To get postpartum coverage for 12 months, you must tell SoonerCare when one of the following occurs:
- When you become pregnant.
- If your due date changes.
- When your pregnancy ends.
Please do not submit documentation for employees through the employer portal. Submissions there will not be processed. This includes business owners. If employees have documentation to submit, they should submit through their member portal, by email or fax. All documentation submitted must include the Employer ID number or Member ID number, whichever is applicable.
Effective as of April 1, 2023.
We invite you to join us for the Unwinding of Continuous Coverage Webinar. The training will be offered in two sessions:
Topics include:
- The public health emergency (PHE) and the continuous coverage requirement’s impact on SoonerCare members.
- Understand how OHCA has been communicating with the PHE-protected group and the plan for disenrollment.
- How to explain case letters accurately.
- Refer a member who wishes to file a complaint or an appeal to the appropriate documents and process.
After registration has been completed, you will receive an email containing webinar information and the link to join. All trainings will be recorded and will be available after each training for future use by clicking the same link used to join. A PDF copy of the presentation will be sent to you prior to the day of training.
If you are not on the employee’s account as an authorized representative, we cannot discuss ANY details with you about their account. The employee can add you as an authorized representative by logging into their account and clicking on the "Go" button in the change box on the bottom right.
For employers: This applies to those listed as a contact person or business owner.
For agents: This applies to those listed as Agent of Record (AOR).
For employees: We can only speak to the member unless the account has an authorized representative listed to act on their behalf.
Insure Oklahoma Hours
Regular Hours (excluding holidays):
Monday • 8 a.m.-5 p.m.
Tuesday • 8 a.m.-5 p.m.
Wednesday • 8 a.m.-5 p.m.
Thursday • 10:30 a.m.-5 p.m.
Friday • 8 a.m.-5 p.m.
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