If you are not on the employee’s account as an authorized representative, we cannot discuss ANY details with you about their account. The employee can add you as an authorized representative by logging into their account and clicking on the "Go" button in the change box on the bottom right.

For Employers – This applies to those listed as a contact person or business owner.

For Agents – This applies to those listed as Agent of Record (AOR).

For Employees – We can only speak to the member unless the account has an authorized rep listed to act on their behalf.

Regular Hours (excluding holidays):

Monday - 8 a.m. - 5 p.m.
Tuesday - 8 a.m. - 5 p.m.
Wednesday - 8 a.m. - 5 p.m.
Thursday - 10:30 a.m. - 5 p.m.
Friday - 8 a.m. - 5 p.m.

August 2022 - Agent/Employer News

In this email...

• Reevaluating Eligibility
• Mailed Letter Delays
• Employer Applications
• Enrollment Assistance
• ESI Income
• Important Information

Reevaluating Eligibility

The federal government will soon require OHCA to reevaluate eligibility coverage for members, which means some may lose coverage. Once U.S. Health and Human Services Secretary Xavier Becerra announces the PHE is ending, OHCA will alert affected members.

That announcement is expected to come sometime this year. Please ensure your employees’ case information is up-to-date and all requests for information are returned to OHCA as soon as possible.

Mailed Letter Delays

Due to a nationwide envelope and paper shortage, Insure Oklahoma is requesting all users update their email address and choose to receive electronic updates and letters to stay up-to-date about their account.

All employer letters are available for viewing on the Employer Portal. All member letters are available for viewing on the Member Portal. Those receiving letters by mail will see significant delays in receiving those letters.

Employer Applications

The processing time for Employer applications is 30 days. We do not approve any employer applications during the last week of each month to avoid employee enrollment issues. 

Enrollment Assistance

For enrollment assistance, call the Insure Oklahoma Helpline at 1-888-365-3742. The Insure Oklahoma Helpline is available Monday-Friday 8 a.m.-5 p.m. for questions, eligibility inquiries and enrollment assistance. 

ESI Income

Employees must meet minimum ESI income guidelines to remain on ESI. Those under the minimum ESI income guidelines are moved automatically to Soonercare. W-2 wage earners' income is automatically updated quarterly through checks with the Oklahoma Employment Security Commission.

Important Information

Any time your business has an insurance carrier change or rate effective date change, the two-page employer application must be submitted. The contact person or business owner’s signature is also required.