SoonerCare Member Newsletter - May 2022

SoonerCare Member Memo

May 2022

Go Paperless with SoonerCare

SoonerCare encourages all members to receive information about their coverage by email rather than mail. This will help you get important updates sooner and avoid issues with lost or misplaced mail.

Click the image below to watch a step-by-step video about how to log in to your SoonerCare account and choose to receive your SoonerCare information by email.

Go Paperless

SoonerCare Members Eligible for Discounted Internet Service

More than 85% of SoonerCare members can now have access to a long-term benefit that helps lower the cost of internet service. The Affordable Connectivity Program (ACP) is a federal program that helps some households pay for internet service and connected devices such as a laptop or tablet.

A household is eligible for the program if their income is at or below 200% of the federal poverty level.

If you would like to sign up for the ACP, you can apply at or call 877-384-2575. You will also need to contact your internet provider to select a plan to have the discount applied to your bill.

The Affordable Connectivity Program provides:

  • Up to $30/month discount for internet service.
  • Up to $75/month discount for households on qualifying Tribal lands.
  • A one-time discount of up to $100 for a laptop, desktop computer or tablet purchased through a participating provider if you contributes more than $10 but less than $50 toward the purchase price.

Important! - Update Your Information


It is important for all SoonerCare members to make sure all your information is up-to-date as soon as possible. 

Some information that may need to be updated could include:

  • Household income
  • Contact information (address, phone number, etc.)
  • Number of people living in your household
  • Missing documents

If you receive a letter or email from the Oklahoma Health Care Authority saying there is missing information from you, please update your account right away by logging in at If you have any issues updating your account, please call the SoonerCare helpline at 800-987-7767.

New Health Care Delivery Program Launching in 2023

The Oklahoma Health Care Authority is expected to move to a new health care model in the fall of 2023.

This will ensure SoonerCare members have better access to health care, including but not limited to, medical, dental, behavioral health and pharmacy services. Eligible members will receive the same services offered by SoonerCare, but may have access to extra benefits to help improve your health.

Senior citizens and members enrolled in both Medicare and Medicaid will remain in their current program as well as members whose SoonerCare eligibility is due to being aged, blind or disabled (ABD).

SoonerCare members do not need to do anything now, and will be contacted with directions about what to do before this program starts.

Health Literacy - Don't Be Afraid to Ask Questions!

Health information can be confusing for anyone. Health literacy means understanding health information and services so you can make better health decisions. The more you understand health information, the healthier you can be. Medical terms and language are often different than everyday speech. For example:

  • Diuretics may be commonly referred to as fluid pills or water pills.
  • Lipids are also called fats or cholesterol.
  • The abdomen is the belly.
  • Chronic disease lasts a long time while acute disease lasts a short period of time.

One way to improve your health literacy is to ask questions. Ask your health care provider to explain anything you don't understand, then repeat back to them what you believe they said to make sure you understood it correctly. This can give you more confidence when making health care decisions and help you improve your overall health by making sure you know all the accurate information.

Requesting a Call Back from SoonerCare?

For SoonerCare to fulfill your request, please make sure spam blocking is turned off on your phone. Sometimes when we return a call, it can show up as spam. Our phone number may also come up as a Colorado or Florida number on your caller ID.

SoonerCare Makes Taking Prenatal Vitamins Easy

SoonerCare covers most prenatal vitamins at no cost for female members of childbearing age. They also don’t count against your monthly prescription limit.

Prenatal vitamins are important to prevent birth defects, especially in the brain and spinal cord. They help your baby's developing blood cells and they help build strong bones, teeth, eyes and skin They may even lessen morning sickness and give you more energy while pregnant!.

Ask your health care provider which prenatal vitamins are best for you. For additional information, please visit OHCA Pregnancy Services and FAQ: Nutrition During Pregnancy. If you have questions about prenatal vitamin coverage, please call the Pharmacy Help Desk at 405-522-6205, option 4, or toll-free at 800-522-0114, option 4.

Below are some of the most important vitamins and minerals for during and after pregnancy:

Vitamins & minerals

Most important during pregnancy months:

1 - 3

4 - 6

7 - 9

After birth*

Folic acid















Vitamin A

Vitamin C


Vitamin D



Vitamin B6



Vitamin B12


*Prenatal vitamins should be continued while you are breastfeeding, or for six months if you are not breastfeeding.


988 Mental Health Lifeline

988 is a mental health lifeline launching later this summer. It is for ALL Oklahomans experiencing a mental health crisis or who know someone who is.

Once the 988 lifeline launches, you will be immediately connected to a mental health professional when you call - not law enforcement. Your conversation will be confidential and completely free, and they will help connect you with whatever you need next. Learn more at

If you or someone you know is experiencing a mental health crisis now, call the National Suicide Prevention Lifeline at 800-273-8255. 

Follow Us on Social Media

The SoonerCare and Insure Oklahoma Facebook and Twitter pages are no longer active. Follow Oklahoma Health Care Authority on Facebook and Twitter for updates, new policies, health tips, helpful resources and more! You can find OHCA's profiles by clicking the links below.


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Oklahoma Health Care Authority

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Our vision is for Oklahomans to be healthy and to have access to quality health care services regardless of their ability to pay.


OHCA Core Principles:

Passion for Our Purpose

Empowerment and Accountability

Trust and Transparency


Servant Leadership


The Oklahoma Health Care Authority does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.

Please submit any questions, comments or content suggestions to Aaron Askew ( from OHCA's strategic communications office.

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