SoonerCare Member Memo - Spring 2020

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Spring 2020

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SoonerCare COVID-19 Updates

To ensure the safety of potential visitors and our employees, Oklahoma Health Care Authority's offices are open by appointment only. But we are still here to provide the help you need.

You may call the SoonerCare helpline Monday through Friday from 8 a.m. to 5 p.m. at 800-987-7767 (have your member ID number available to enter when you call).

The website and SoonerCare helpline should be able to take care of your needs, but if you need to set up an appointment to visit in person, please call 405-522-7300. First, press option 9, then choose option 4. Appointments can be made for Thursdays and Fridays.

To learn more about what SoonerCare is doing to help members during the COVID-19 pandemic, including updates to medication policies, telehealth, covering COVID-19 testing and more click here.

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Montelukast (Singulair) Risks

Pharmacist trainee gives a bag of prescriptions to a customer in a drugstore.

May is National Asthma and Allergy Awareness Month. Allergies usually do not go away entirely, but most people can feel better with the right medication.

One of these medication options, montelukast (Singulair), had a new warning added to help patients and their caregivers understand the risks of taking this medication. The most serious risk is the possibility of suicidal thoughts or actions. Other mental health side effects are also possible. Patients and caregivers should stop montelukast right away and discuss with a health care professional if they have had behavior or mood-related changes while taking this medicine.

These may include:


 bad or vivid dreams


 tremor or shakiness


 disorientation or confusion


 suicidal thoughts and actions


 memory or attention problems

 feeling anxious

 obsessive-compulsive symptoms

 trouble sleeping

 uncontrolled muscle movements

 agitation, including aggressive behavior or hostility

 hallucinations (seeing or hearing things that are not really there)


Montelukast should only be taken for allergies if other allergy medicines cause problems or do not work. SoonerCare covers many prescriptions and over-the-counter medications to treat allergies. If you have any questions about your prescription medications, please call the SoonerCare pharmacy help desk at 800-522-0114, option 4.

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National Mental Health Month

break the stigma

May is National Mental Health Month! Nearly 450 million people worldwide live with a mental illness. The Anxiety and Depression Association of America is dedicated to helping those living with anxiety, depression and other disorders find treatment, support and resources. Click here to learn more and help break the stigma.

To view SoonerCare's behavioral health services click here, or call the SoonerCare helpline at 800-987-7767.



Dental Checkup

Teledentistry and Tips to Keep Teeth Healthy

Although your dentist may now be seeing patients, they may not be able to see as many as they normally would. If you or someone you have been in contact with has tested positive for COVID-19 in the past two weeks, or shown any symptoms of being sick, you should not visit your dentist's office.

However, your dental provider may be utilizing teledentisty, which is a live, two-way, audio-visual, interactive encounter between the patient and provider. Call and speak with your dental provider to find out what their processes are during this time.

Here are some tips to keep your smile healthy and save you from dental emergencies due to pain and discomfort.

Prevent cavities an oral disease by:

  • Brushing twice a day.
  • Flossing at least once a day.
  • Limiting sugar drinks and substances.
  • Drink mostly water.


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Follow Us on Social Media

Did you know SoonerCare now has social media channels with information just for members? Follow us on Facebook and Twitter to receive the latest updates on SoonerCare benefits, policies and answers to frequently asked questions.

You can also subscribe to Oklahoma Health Care Authority's YouTube channel to view how-to videos including how to print your ID card, change your PCP and more!


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Our vision is for Oklahomans to be healthy and to have access to quality health care services regardless of their ability to pay.


OHCA Core Principles:

Passion for Our Purpose

Empowerment and Accountability

Trust and Transparency


Servant Leadership


The Oklahoma Health Care Authority does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.

Please submit any questions, comments or content suggestions to Aaron Askew ( from OHCA's strategic communications office: 405-522-7403.