May 2019 - Agent news and updates from Insure Oklahoma

Insure Oklahoma Employer-Sponsored Insurance

Insure Oklahoma will only discuss information with a contact person listed on the account. 

For Employers – This applies to those listed as a contact person or business owner

For Agents – This applies to those listed as Agent of Record (AOR)

For Employees – We can only speak to the member unless the account has an authorized rep listed to act on their behalf.


Dates to Remember

Regular hours (excluding holidays):

Monday - 8 a.m. - 5 p.m.
Tuesday - 8 a.m. - 5 p.m.
Wednesday - 8 a.m. - 5 p.m.
Thursday - 10:30 a.m. - 5 p.m.
Friday - 8 a.m. - 5 p.m.


May 2019 - Agent news

In this email...

Helpline Closures

Vintage metal "closed" sign on door

The Insure Oklahoma Helpline will be closed from 8:00 a.m. - 1:00 p.m. on June 13 and from 8:00 a.m. - 2:00 p.m. on June 19.

Termination rule

Don't forget!

Did you know there is a 12-day rule for terminations? IO must give at least 12 days before termination, and we always end on the last day of the month. Therefore, if you terminate someone 5/25/19, they will not end IO on 5/31/19, their IO coverage will end 6/30/19.

We're here to help

Illustration of yellow sticky note pinned to a bulletin board that reads, "Contact us."

Did you know?

IO team members are traveling the state to educate communities about the benefits of the program. If you would like us to set aside time to talk to you, please let us know.

Email your presentation, training and/or education requests to We look forward to working with you!

Qualified Agent notice


Qualified Agent is currently under review. Once we have established a re-start date, we will send out additional information.

Documentation upload reminder

Don't wait until it's too late!

Documentation uploaded through employer portal and employee/member portal can take up to 24-48 hours to receive. If faxing or emailing documentation it can take up to 72 hours to receive. We have up to 30 days to process from day received.

One finger presses green Upload button on a black keyboard

Backdated application reminder

Insure Oklahoma will no longer backdate applications. Please ensure employees have reapplied and have been approved before their eligibility ends to avoid a lapse.

Your frontline connections

IO has a large team of professionals working to connect Oklahomans to quality health care coverage, and our program coordinators are your first point of contact when you have questions or need assistance.

Insure Oklahoma program coordinators stand ready to serve you!

Insure Oklahoma program coordinators stand ready to serve you!

IO program coordinators answer incoming telephone inquiries from employees, employers, insurance agents and participating health care providers. They also determine program eligibility as well as verify and enter data.

Need to contact us? You can reach IO during normal business hours at 1-888-365-3742.