May 2019 - Employer news and updates from Insure Oklahoma

Insure Oklahoma Employer-Sponsored Insurance

Insure Oklahoma will only discuss information with a contact person listed on the account. 

For Employers – This applies to those listed as a contact person or business owner

For Agents – This applies to those listed as Agent of Record (AOR)

For Employees – We can only speak to the member unless the account has an authorized rep listed to act on their behalf.


Dates to Remember

Regular hours (excluding holidays):

Monday - 8 a.m. - 5 p.m.
Tuesday - 8 a.m. - 5 p.m.
Wednesday - 8 a.m. - 5 p.m.
Thursday - 10:30 a.m. - 5 p.m.
Friday - 8 a.m. - 5 p.m.


May 2019 - Employer news

In this email...

Helpline Closures

Mark your calendar!

Vintage metal "closed" sign on door

The Insure Oklahoma Helpline will be closed from 8:00 a.m. - 1:00 p.m. on June 13 and from 8:00 a.m. - 2:00 p.m. on June 19.

Termination rule

Attention, please!

Did you know there is a 12-day rule for terminations? IO must give at least 12 days before termination, and we always end on the last day of the month. Therefore, if you terminate someone 5/25/19, they will not end IO on 5/31/19, their IO coverage will end 6/30/19.

We're here to help

Did you know?

IO team members are traveling the state to educate communities about the benefits of the program. If you would like us to set aside time to talk to you or would like us to attend enrollment meetings, please let us know. Email your presentation, training and/or education requests to We look forward to working with you!

Documentation upload reminder

Don't wait until it's too late!

Documentation uploaded through employer portal and employee/member portal can take up to 24-48 hours to receive. If faxing or emailing documentation it can take up to 72 hours to receive. We have up to 30 days to process from day received.

One finger presses green Upload button on a black keyboard

Employee termination process

If an employee will be termed, Employers will receive a notification letter 15 days before the end date. If the employees have documents due, they will receive notification to submit the documentation at least 30 days prior to termination. If the documents are not received in that time frame, the employees will be termed. If an employee is ending, we are unable to release the exact reason to the employer or agent.

Backdated application reminder

Don't forget!

Insure Oklahoma will no longer backdate applications. Please ensure employees have reapplied and have been approved before their eligibility ends to avoid a lapse.

Insure Oklahoma program coordinators stand ready to serve you!

IO program coordinators answer incoming telephone inquiries from employees, employers, insurance agents and participating health care providers. They also determine program eligibility as well as verify and enter data.

Need to contact us? You can reach IO during normal business hours at 1-888-365-3742.