February 2019 - Employer news and updates from Insure Oklahoma

Oklahoma Health Care Authority sent this bulletin at 02/11/2019 02:40 PM CST
Insure Oklahoma Employer-Sponsored Insurance
IO-Reminders

Insure Oklahoma will only discuss information with a contact person listed on the account. 

For Employers – This applies to those listed as a contact person or business owner

For Agents – This applies to those listed as Agent of Record (AOR)

For Employees – We can only speak to the member unless the account has an authorized rep listed to act on their behalf.

 

Dates to Remember

February 18, 2019: Helpline closed. (Presidents' Day)

 

February 2019 - Employer news

In this email...

What to know before you call [Office hours]

Vintage metal "closed" sign on door

Did you know that Insure Oklahoma (IO) is closed every Thursday from 8 a.m. – 10:30 a.m.?

We use that time to address your concerns and discuss ways to make the IO program – and our service to you – the best possible. So, we’re working for you … but our Helpline is not answered during this time.

However, we’re happy to assist our agents, employers and members during regular hours (excluding holidays):

Monday - 8 a.m.-5 p.m.
Tuesday - 8 a.m.-5 p.m.
Wednesday - 8 a.m.-5 p.m.
Thursday - 10:30 a.m.-5 p.m.
Friday - 8 a.m.-5 p.m.

As a reminder, IO offices will be closed February 18 for Presidents’ Day (state holiday).

Meet the team!

Insure Oklahoma (IO) is a great program. We want everyone to know about it, and our new outreach team is helping to accomplish that!

Insure Oklahoma Outreach Team (left to right): Nicole Paschall, Regena Carlson and Angelica Lopez

Insure Oklahoma Outreach Specialists (left to right) Nicole Paschall, Regena Carlson and Angelica Lopez

IO team members are traveling the state to educate communities about the benefits of the program. If you would like us to set aside time to talk to you, please let us know. Email your presentation, training and/or education requests to IOoutreach@okhca.org. We look forward to working with you!

About your invoices …

Business envelope with the word "Invoice" showing through window.

When submitting an invoice for subsidy, please remember IO must receive all pages of the invoice.

It is also important to verify that the employee’s name as it appears on both the application and the invoice are the same. IO cannot payout if the names do not match.

Make updates easily online!

Smiling businessman works on his computer as he sits at his desk.  

Employers can assign their qualified benefit plan to newly-enrolled employees quickly and easily via the IO Employer Portal. Employers can also add and terminate employee coverage through the Portal.

Should you have questions or need assistance with accessing the Portal, please contact the IO Helpline at 888-365-3742. You can also download our quickstart guide to using the Portal for more information.