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        Member Memo

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Immunizations Protect Us All

baby getting a shot in the arm

Did you know?

Making sure your children get their immunizations is one of the most important things you can do to protect their health, as well as the health of their friends and your community.

Immunizations are effective in protecting those we love from potentially life-threatening diseases. Immunizations decrease the chance of infections and outbreaks in schools and communities because more people have developed immunity and are protected. 

Please  talk to your child's doctor about  immunizations that are appropriate  for his or her age. Also, be sure to ask if your child is up-to-date and when their next shots are due. If they aren't current, please make appointments to get them.

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ID Card Changes Are Coming


Did you know that you may no longer need to show your ID card at your doctor's appointment and that  you only need to know your ID number to fill prescriptions?

It's true!

Starting Nov. 1, 2017, SoonerCare will no longer mail member ID cards.

If you'd still like to have a physical card, we have made it easy for you print it yourself online.

Just go to and log on to your account. Once you have logged in, there will be a box on the right side bottom of the page with the heading "I want to."  Just select "Get ID Card" from the list below, and then you will be able to print a new card.

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Combat Head Lice

child scratching head

Children are back-to-school which means their chances for catching lice increases. But, don't worry. SoonerCare is here to help.

SoonerCare covers over-the-counter, or OTC, head lice products including permethrin topical 1% liquid, but members still need a prescription for the OTC products to be covered. Prescription products are also covered but may need special approval. Correct treatment helps to reduce the chance of spreading head lice to others. Remember to follow all instructions on the package label for the treatment to be effective.

Along with treating your family, there are steps you can take to help get rid of head lice in your home. This includes washing bedding, stuffed animals, towels and clothing in hot water, and using the high heat drying cycle.  Combs and brushes should also be washed in hot water for at least five minutes. Be sure to follow up with you doctor about the treatment of your child’s head lice. More information on head lice symptoms and treatments can be found here.

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Sports Physicals and Well-Child Exams

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Rethink Giving Juice

child holding sippy cups

Fruit juice for children younger than one year old is now a no-no, according to the American Academy of Pediatrics (AAP). 

Studies have shown that giving children juice at such a young age is not as healthy as parents may think.

If your children are older, the AAP recommends limiting their juice intake to just a few ounces a day.

Limiting juice helps avoid tooth decay.

To learn more about the recommended limits, click here. also offers helpful information on nutrition and dental health. Click here to learn more!

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Home, Sweet Home!

house with a stethoscope wrapped around it

If you haven't met your doctor yet, there's no better time than now. It is important for your doctor to know your history and health status before you become ill or injured, so call and schedule an appointment today! 

Do you want to schedule an appointment with your doctor but can't remember who you selected when you enrolled?  Just go to and select "Log In Now" to login to find or change your provider. You can also call the Member Helpline at 800-987-7767 and choose option 1 if you need assistance.

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Common Injury Accident Questions and Answers

Have you been in an accident recently and now you’re receiving mail from us? Below are just a few frequently asked questions and answers to help you understand what to do next.

Q: Why is SoonerCare contacting me??

A: SoonerCare has paid for medical care you received due to a possible accident or injury on the date listed on the form. Examples would include a motor vehicle accident or assault. We are following up to see if there might be another party that should have paid  for the services.  This also applies if you are seeking money for damages due to malpractice or faulty products. 

If you are still unsure why you received the questionnaire,  contact us at 405-522-6205 or toll free at 800-522-0114, option 7, for Third Party Liability.

Q: Why do I have to complete the form?  Why can't I just call with the information? 

A: Unfortunately, we cannot take information over the phone.

When you complete the form and mail it back, it is  reviewed and forwarded to someone who will complete the investigation. If no further investigation is needed, the form is scanned and filed.  In both cases, we need the physical documentation to complete the investigation.

However, if you have questions or need assistance filling out the form, please contact us at 405-522-6205 or toll free at 800-522-0114, option 7, for Third Party Liability.

health insurance forms

Q: The form says that if I do not respond in 10 days, I could lose my benefits.  I just received it and there is no time to return it in 10 days!  Now what? 

A: We understand the mail may get delayed and you may not have time to get it mailed back within the 10 days.  

Don't worry, still complete the form and return it in the postage-paid envelope as soon as possible. If you have access to a fax machine, you can also fax it to 405-530-3478.

Q. Why are you asking if I have other insurance? 

A: SoonerCare is the payer of last resort. Because of this, we need to know whether or not you are covered by any other insurance.  Examples include Medicare supplement, Tricare, cancer policy or any commercial health insurance policy.

Stay tuned for more helpful tips in future newsletters!

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Do you have a story about how SoonerCare has made a positive difference in your life? Whether we've helped with a life-saving medical treatment or the opportunity to receive routine medical care for your child, we'd love to hear from you! Click here to tell your #MySoonerCare story!