Life as we know it today is moving forward through the click of a link. With the latest technology, like zoom meetings, HealthChoice is dedicated to offering you new and innovative ways to receive quality health care.
In addition to our existing virtual tools, you will have access to an enhanced member website for all your Option Period needs, as well as a dedicated member services team to assist you with Option Period questions and benefits elections.
Going virtual, you will continue to receive the same great benefits with the same personal touch. You currently have these virtual health care tools:
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HealthChoice Connect – Review your claims and benefits information online.
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SwiftMD – Telemedicine services with 24/7 access to board-certified doctors.
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HealthChoice Benefits app – Locate network providers, review Select procedures and locate Select facilities, access your health and pharmacy ID cards, track your deductible and out-of-pocket expense, and much more.
We look forward to continue serving you, and we are here to answer any questions you may have.
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With Option Period fast approaching, now is the time to make sure your personal information including your current phone number, mailing address and email is up to date. Updating your contact information will ensure you won’t miss any important notices or upcoming Option Period events. If you are a current employee, please contact your coordinator to update or review your personal information. If you are a retired or COBRA member, please call EGID Member Services at 405-717-8780 or toll-free 800-752-9475.
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To ensure your HealthChoice Life Insurance benefits are paid to the appropriate beneficiaries, it is important to keep your beneficiary information current. If it has been several years or you don’t recall updating it with HealthChoice, now is a great time. Remember, if we do not have a beneficiary form on file for you, your life insurance will be paid to your estate.
Print and complete the Beneficiary Designation Form from the HealthChoice website. If you do not have access to this form, please call EGID Member Services at 405-717-8780 or toll-free 800-752-9475, Monday through Friday, 8 a.m. to 4:30 p.m. Central time. TTY users call 711.
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To adjust to this ever-changing environment, HealthChoice administrator Employees Group Insurance Division is changing its office hours. Beginning Aug. 1, EGID Member Services will change its opening time from 7:30 a.m. to 8 a.m., Monday through Friday. The 4:30 p.m. closing time will not change. EGID looks forward to providing you with the same great customer service you deserve and have come to expect.
For the safety of our members and employees, the reception area will remain closed at this time. When it reopens, EGID will implement the new office hours of 8 a.m. to 4:30 p.m. Until then, mail any type of payment or correspondence you would normally bring to the office.
For payments, please mail along with your member ID to:
EGID
P.O. BOX 269022
Oklahoma City, OK 73126
For correspondence, please mail along with your member ID to:
EGID
P.O. BOX 58010
Oklahoma City, OK 73157
If you need to make changes to your benefits plans, call EGID Member Services at 405-717-8780 or toll-free 800-752-9475, Monday through Friday 8 a.m. to 4:30 p.m. Central time. TTY users call 711.
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Effective Jan. 1, HealthChoice included SwiftMD telemedicine as a covered service. SwiftMD offers 24/7 medical consults from board-certified physicians via phone or teleconference for eligible members ages 3 and up. Services include common and minor illnesses or injuries such as allergies, rashes, fever, flu, pink eye, sinusitis and sore throat. SwiftMD is easy to use and helps prevent unnecessary emergency department/urgent care visits or long waits for doctor appointments. All SwiftMD physicians have a minimum of 10 years of practice experience.
During the first part of the year, SwiftMD telemedicine benefits included five visits covered at 100% for HealthChoice High/High Alternative and Basic/Basic Alternative members. After five visits, there was a $10 per visit service charge fee. For HDHP members, there was a $45 per visit service charge fee until the deductible has been met. After the deductible has been met, HDHP members received five visits covered at 100%, and then a $10 per visit service charge fee.
Effective March 6, 2020 HealthChoice extended many temporary benefits as a response to the COVID-19 pandemic. HDHP members can access telemedicine services through SwiftMD at no cost through Dec. 31, 2020. HealthChoice members and covered dependents are eligible for free consults with SwiftMD doctors by phone and videoconference. Federal regulations usually require participants meet their annual deductible before a health plan can waive costs for any medical services other than preventive. However, during the COVID-19 pandemic, there is no HDHP $45 per visit service charge fees applied for SwiftMD services, regardless of whether or not the visit is related to COVID-19.
For HealthChoice High/High Alternative and Basic/Basic Alternative members, HealthChoice has removed all service fees and limits going forward to any service related to SwiftMD telemedicine, regardless of whether or not the visit is related to COVID-19.
Find additional information for HealthChoice members and providers on coverage expansions on the HealthChoice COVID-19 webpage.
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